Essential Duties and Responsibilities:
- Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental application and a deposit.
- Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness.
- Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
- Maintain lease files per policy and procedure.
- Accurately record traffic from all sources daily.
- Convert minimum of 30% total traffic to leases.
- Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
- Follows the Companys procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
- Ensure success of marketing efforts by tracking traffic, reviewing ads, and developing potential marketing leads.
- Pick trash up, operate trash compactor when necessary and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident ready standards.
- General Office/Administrative Responsibilities:
- Document all occurrences which need the manager’s attention and immediately contact your Area Vice President regarding any emergencies.
- Record resident service requests accurately and in detail to assist the service team in the timely completion of all requests.
- Schedule and inspect apartments for turnkey service.
- Receive and acknowledge resident notices and prepare files.
- Assist in lease renewal procedure by:
- Completing lease renewal printout and submitting to manager for approval.
- Contacting each resident by phone prior to 75 days before the end of his or her initial term.
- Sending renewal letters to those residents you are unable to reach by phone.
- Typing new leases.
- Assemble move-in packages.
- Keep market survey of competitor rates up to date at least monthly and visit competitors at least every six months.
- Keep all filing current.
- Schedule guest apartment and clubhouse rentals.
- Operate office alarm system in conjunction with opening and closing the office.
- Deliver thorough move-in presentation to new residents.
- Complete all RAM training in time frame specified.
- Financial Responsibilities:
- Reviews monthly financial reports and supporting data with Property Manager.
- Maximize gross rent and minimize vacant and delinquent rent loss.
- Calculate daily rent, prorata charges, late fees, and percentages (multiplication, division, addition and subtraction skills necessary).
- Bookkeeping Responsibilities:
- Collect, date stamp and bank stamp all rent checks daily.
- Take deposits daily to specified bank office. Operate night drop box when necessary. Consistently follow cash procedures.
- Notify resident of returned check. If replacement check is not received within 48 hours, post demand and file dispossessory. Keep managers informed on status of dispossessories.
- Make all efforts to collect rental payments including going to the residents apartment with an escort to collect in person.
- Monitor cash receipts book.
- Completes move out statements for past residents and sends to accounting on a weekly basis, inputs payables and sends to accounting on a weekly basis.
- Turn over collection files every 30 days. Monitor any payment plans and updates monthly.
- Ensure all reporting is done accurately and on time in Property Managers absence.
Customer Service Responsibilities:
- Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
- Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
- Carry and deliver boxes, flowers, newsletters, correspondence, etc. to residents’ apartments.
- Coordinate, set up, attend and clean up after resident functions (food, tables, display areas, etc.).
- Maintains a complete clean and neat appearance. Personal appearance must be clean and neat at all times, according to RAM policy.
- Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints and exhibits a sense of urgency.
Job Type: Full-time
Salary: $16.00 to $17.00 /hour
Experience:
- Relevant: 1 year (Required)
- Assistant Property Manager: 1 year (Required)
Education:
- High school or equivalent (Required)
Working Days:
- Tuesday (Required)
- Wednesday (Required)
- Thursday (Required)
- Friday (Required)
- Saturday (Required)
Hours per Week:
- 31-40 (Required)
Benefits offered:
- Paid time off
- Health insurance
- Dental insurance
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Other types of insurance
- Retirement benefits or accounts
- Employee discounts
