At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption. There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.
Position Summary
Responsible for the project management, performance and successful outcome of Mobile SPD projects across North America. Is responsible for the quality, timeliness and financial objectives in addition to positive Customer satisfaction for multiple Mobile SPD projects at any given time. This individual will represent STERIS Corporation and its interests in jobsite decisions affecting daily operations and the future of not only STERIS Mobile Solutions but also STERIS IPS and STERIS North America Infection Prevention Technologies projects.
For more information on STERIS Mobile Sterile Processing, please visit: Mobile Sterilization Unit | Mobile Sterilization Solutions | Mobile Processing Unit | Mobile SPD | STERIS
Duties
CUSTOMER FOCUS
- Work to maintain and increase Customer satisfaction
- Aid in the site planning and overall execution of commissioning and decommissioning activities in conjunction with Mobile Solutions Installation Specialist team.
- Resolve commissioning and decommission site issues.
- Aid in continuous improvement projects and initiatives
- Successfully manage the relationship with the Customer and all stakeholders
- Communicate with Customers on a biweekly, monthly, quarterly basis to support projects
- Conducts customer closeout and satisfaction surveys
FINANCIAL DUTIES
- Meets financial objectives by forecasting requirements per job and tracks financial objectives. Reports findings to leadership
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
- Ensure that all projects are within scope and within budget
- Manage purchase orders and receipts to support projects.
OPERATIONAL DUTIES
- Work directly with leadership, product managers, sales, implementation and service coordinating all aspects of project installation from contract execution through Customer handoff and project closeout.
- Assist in the definition of project scope and objectives, involving relevant stakeholders and ensuring technical feasibility
- Coordinate, plan and execute the commission and decommission process.
- Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and Customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Duties – cont’d
- Develop a detailed project plan and playbook to monitor and track project progress
- Create and maintain comprehensive project documentation
- Measure project performance using appropriate tools and techniques and report and escalate to management as needed
- Perform risk management to minimize project risks
- Shares and clarifies Mobile SPD documentation in conjunction with Mobile Solutions leadership and the Product Manager to Customers, Architects and Engineers.
- Routinely walks job sites and attends progress and coordination meetings to ensure success.
- Proactively evaluates potential problems on the job and initiates action to limit negative outcomes.
- Uses negotiation skills to consistently resolve disputes without the need for escalation.
- Works with STERIS Professional Services to schedule onsite assessments
- Organizes and leads internal and external kickoff calls with STERIS Service Technicians, District Service Managers and Professional Services and clients to support projects
- Work with Product Manager, Sales and Service to procure items/services to support projects.
- Coordinates logistics with approved specialty trucking companies for delivery and pick up of Mobile Solutions fleet assets
- Works with internal teams to obtain commissioning and decommissioning sign off documents.
- Coordinate, establish and maintain relationships with internal resources and third parties/vendors for project execution
- Ensure that all projects are delivered on-time, within scope and within budget
- Ensure resource availability and allocation by working with Mobile Solutions Installation Manager and associated teams.
- Actively manages meeting minutes, project issue lists and trackers.
- Enhances department and organization reputation by accepting ownership for and accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Work with Mobile Solutions Team to coordinate/schedule preventative maintenance activities with Customers.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Other duties as assigned
Education Degree
Bachelor’s Degree
Required Experience
1. Bachelors degree with at least 2 years proven working experience in construction/field service project management sector; or High School diploma (or equivalent) with at least 10 years proven working experience in construction/field service project management sector.
2. Strong working knowledge of Microsoft Office.
3. PMP certification is a plus.
4. Experience with Siebel a plus.
5. Familiarity with healthcare/SPD a plus.
6. Ability to lead and influence a cross functional team and operate in a highly complex environment.
7. Strong analytical and problem-solving capabilities. Must be able to improvise in Customer situations to a successful resolution.
8. Excellent communication skills; written, verbal and presentation.
9. Must possess a strong personal presence.
10. Ability to handle multiple demands from many people and prioritize effectively
11. Ability to stay calm in all circumstances and always demonstrate a “can do” attitude. Finds opportunity in difficulties.
12. Excellent client-facing and internal communication skills.
13. Excellent written and verbal communication skills.
14. Solid organizational skills including attention to detail and multi-tasking skills.
Pay range for this opportunity is [[$67060]] – [[$90279]]. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
