IT Services Administrator – The Center for Special Needs Trust Admin, Inc

by | May 4, 2013 | Job Opportunities

The Center for   Special Needs Trust Administration, Inc.The Center for Special Needs Trust Administration, Inc. (The   Center), founded in November of 2003, is a Florida non-profit corporation   that offers a special solution to protecting public benefits by offering   specialized administrative services for Special Needs Trusts.

JOB DESCRIPTION
Job Title: IT Services   Administrator Date: January 7,   2011
Job Summary:
The   IT Services Administrator maintains the computer systems, troubleshoots   problems, designs programs to help The Center work more efficiently, and   develops networks that allow the computers in the company to communicate with   each other and share files and data as needed.  The IT Services   Administrator, working under the guidance of the Sr. Business Analyst, will   oversee technical staff as they work to keep the computer systems of the   company up and running. 
Duties & Responsibilities:
  • Assist in the planning and implementation of additions,   deletions, and major modifications to the companies’ technology   infrastructure.
  •   Responsible   for maintain the Helpdesk and responding to inquiries in a timely fashion.
  •   Responsible   for network troubleshooting and maintenance.
  •   Installation,   configuration of printers, scanners, print servers, and webcams.
  •   Implement   and maintain network security.
  •   Oversee   the administration of the company’s WAN.
  •   Oversee   the administration and maintenance of computer stations and software.
  •   Oversee   troubleshooting, systems backups, archiving, and disaster recovery, and   provides expert support when necessary.
  •   Oversee   the administration and maintenance of enterprise software applications such   as Time Matters, AXYS, and Microsoft Navision.
  •   Interact   with internal clients on all levels to help resolve IT-related issues and   provides answers in a timely manner.
  •   Build   and maintain vendor relationships and manages the purchase of hardware and   software products as well as acquisition and management of technology support   services.
  •   Manage   the purchase of software, hardware, and other IT supplies.
  •   Ensure   that company assets are maintained responsibly.
  •   Work   in conjunction with an IT Managed Services Provider to obtain supplemental IT   support and project management assistance for major IT initiatives.
  •   Perform   other duties as assigned.
Skills:
  • Punctual and ability to work   weekends and nights as needed.
  •   Strong   oral and written communication and interpersonal skills.
  •   Customer   service attitude.
  • Ability to multi-task in a fast   paced environment with responsibilities ranging from on the phone technical   support to setting up software and hardware setup and configuration.
  • Professional appearance.
  • Able to work   collectively with the administrative team.
  • Team player comfortable with   sharing information and collaborating with and supporting colleagues in   completing large and complex projects.
  • Accepts ownership and is   responsible, dependable, and has an exceptional work ethic.
  • Exceptional focus on project   follow-through.
  • Comfortable working with highly   confidential information (trade secrets, proprietary information, and personal   and Company financial information).
  • Enjoys working in a fast-paced   environment and is able to multi-task and successfully manage the demands of   multiple projects and deadlines.
  • Flexible in response to the   dynamic needs of the business.
  • Collegial and positive outlook and   the humor, patience, and flexibility necessary to address the needs of an   entrepreneurial organization.
Characteristics:
  • Adaptability: Adapts to changes in the work environment, manages competing   demands, and able to deal with frequent change, delays, or unexpected events.
    • Analytical Thinking: Analyzes information and uses logic to address   work-related issues and problems.
    • Attention to Detail: Careful   about detail and thorough in completing work tasks.
    • Concern for Others: Job   requires being sensitive to others’ needs and feelings and being   understanding and helpful on the job.
    • Confidentiality: Ensures   that information is accessible only to those authorized to have access.
    • Cooperation: Pleasant   with others on the job and displays a good-natured, cooperative attitude.
    • Dependability: Reliable,   responsible, and dependable.
    • Flexibility: Open to   change (positive or negative) and to considerable variety in the workplace.
    • Humility: Humble and willing to learn from   others.
    • Independence: Develops   one’s own ways of doing things, guides oneself with little or no supervision,   and depends on oneself to get things done.
      • Innovation: Creative and alternative thinking to develop new ideas   for and answers to work-related problems.
      • Integrity: Honest and   ethical.
      •   Interpersonal Skills: Maintains confidentiality, remains open to   others’ ideas, and exhibits willingness to try new things.
      • Initiative: Willingness   to take on responsibilities and challenges.
        • Leadership: Willingness to lead, take charge, and offer opinions and   direction.
        • Oral Communication: Speaks clearly and persuasively in positive or negative   situations and demonstrates group presentation skills.
        • Persistence: Persistence   in the face of obstacles.
        •   Planning/Organizing: Prioritizes and plans work activities and uses   time efficiently.
        •   Problem Solving: Identifies and resolves problems in a timely   manner, gathers and analyzes information skillfully.
        •   Quality Control: Demonstrate accuracy, thoroughness, and   monitors own work to ensure quality.
        • Self-Control: Maintains   composure, keeps emotions in check, controls anger, and avoids aggressive   behavior, even in very difficult situations.
        • Social Orientation: Job   requires preferring to work with others rather than alone, and being   personally connected with others on the job. Planning/Organizing: Prioritizes   and plans work activities and uses time efficiently
          • Stress Tolerance: Accepts criticism and calmly and effectively deals with   high stress situations.
          • Written Communication: Edits work for spelling and grammar, presents numerical data   effectively, and able to read and interpret written information.

 

 
Physical   Demands:
In   order to perform the essential job functions of this position, some physical   demands are required.  The individual   in this position will be frequently engaged in activities that require body   mobility in order to perform such as; lifting and carrying items, moving   about in the workplace, and operating some office equipment.  The individual in this position must also   be capable of maintaining regular attendance, following instructions,   understanding workplace materials, and communicating with others.  Reasonable accommodations will be made   accordingly. 
Additional   Information:
Salary Range: Reports To: Sr.   Business Analyst
Job Role: Information   Technology Employment   Type: Employee
Employment   Status: Full-time FLSA Status: Exempt
Career Level: Management Years of   Experience: 5 or more   years providing technology support
Educational   Requirements: Bachelor’s   Degree in related field desired or High School Diploma with equivalent   experience. Certificates,   Licenses, or Registrations: Technical   certifications in the IT field desirable (MCP, A+, etc)
Supervisory   Responsibilities: Yes Other: N/A
Acknowledgement
This job   description has been designed to indicate the general nature and level of   work performed by employees within this classification.  It is not designed to contain or be   interpreted as a comprehensive inventory of all duties, responsibilities,   and/or qualifications required of employees assigned to this role. 
Employee Print   Name: Supervisor   Print Name
Employee Signature: Supervisor   Signature:
Date: Date:

 CONTACT INFO: Please use Rose Hari’s email address [email protected]  as the contact email for resumes for the IT job

The Equal Employment Opportunity Policy of The Center for Special Needs Trust Administration, Inc. is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability.  The Center promotes individuals solely on the basis of their qualifications for the job to be filled.