Job Title: Club Director
Department: Residential
Reports to: Regional Director – Lifestyle
Job Type: Exempt
Arch Amenities Group
Wellness-driven. Hospitality-focused.
Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.
If you’re looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.
Job Summary:
The Club Director is responsible for overseeing the daily operations of community amenities, ensuring exceptional service delivery aligned with Arch Amenities Group (AAG) values and standards of excellence. This role leads a team to maintain facility excellence, provide superior resident experiences, and ensure operational efficiency across all amenity spaces.
Key Responsibilities:
- Ensure all facility operations and staff performance consistently meet AAG values and service standards.
- Manage administrative functions, including new hire paperwork, payroll processing, and employee scheduling, promptly and accurately.
- Lead team training, including orientation, ongoing guidance, and performance feedback to foster a high-performing team.
- Conduct employee evaluations and make recommendations on hiring, promotions, disciplinary actions, and terminations to the Regional Director.
- Oversee day-to-day operations of the community clubhouse and amenities to include a resort pool, fitness center, grab and go cafe and sports courts.
- Assists in developing a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance.
- Develops monthly client reports using approved AAG template.
- Identifies, evaluates, and resolves problems or concerns from staff members and residents in a timely manner, utilizing innovative ideas and sound judgment.
- Perform daily inspections to ensure the facility is clean, safe and operational.
- Utilize property management and operational software efficiently to support daily functions.
- Welcome and acknowledge all residents and guests professionally, adhering to company hospitality standards.
- Respond to resident requests, phone calls, and concerns swiftly and courteously.
- Monitor and secure amenities and common areas to ensure safety and comfort.
Qualifications:
- Proven experience in amenity, lifestyle, or facility management, preferably in luxury residential or hospitality settings.
- Strong leadership and team management skills.
- Exceptional customer service and communication abilities.
- Ability to multitask in a fast-paced environment.
- Proficiency in property management software and Microsoft Office Suite.
- CPR/First Aid certification preferred.
- High attention to detail and commitment to maintaining high standards.
Essential Function
Seldom
Occasionally
Frequently
Stationary Position – Sitting or Standing
Active Position – Walking, jogging, running
Use of hands/fingers – Operate, Use, Inspect, Place, Detect, Position, Prepare, activate
Climb/Balance – Stairs, ladders, ropes, equipment, beams
Stoop/kneel/crouch or crawl – Position self, move
Talk/hear – communicate, detect, converse with, discern, convey, express oneself, exchange information
See – Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess
Carry weight, lift – Move, transport, position, put, install, remove – 50 lbs or less
Carry weight, lift – Move, transport, position, put, install, remove – 50 lbs or more
Exposure to – Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.
DISCLAIMER
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.
Compensation: $70,000-75.000 Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to “Pay Transparency Law”; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
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