This is a highly responsible and technical position involving the review and analysis of the utility billing system within the mandatory deadlines including the auditing of reports, utility account maintenance, and communication with internal and external customers. Work includes receiving and processing daily audits of reports related to the utility billing system; explaining departmental policy, pertinent rules and regulations, and routine information to internal customers including rates, types of service, and answering inquires; preparing and processing utility account adjustments; operating computers to access or input customer work orders; adjusting customer electronic records as needed; preparing and processing work orders and transfer forms; posting, checking or verifying data and correcting inaccuracies; and performing related work as assigned. Employees in this position are expected to be able to perform all work tasks and comply with any work schedules, attendance or duty requirements which may be established by City or department rules, or applicable union contracts. Work is reviewed through observation, conversation, and analysis of reports.
Salary: $21.03 – $32.05 Hourly
Close Date: 11-07-2025 (11:59 PM)
To Qualify
Minimum Qualifications. Applicants must:
- Have a valid high school diploma or GED equivalency.
- Have at least one year of experience in the customer service industry.
- Have good computer skills including proficiency in Microsoft Office applications and database entry to produce required documents and reports.
- Be able to perform mathematical calculations with speed and accuracy.
- Be able to use online resources for research.
Desirable Qualifications.Preferred applicants:
- Have some experience in accounting, account maintenance and/or account analysis.
Selection Process
IMPORTANT APPLICATION INSTRUCTIONS
For purposes of employment, re-employment, promotion, transfer or demotion, the most qualified applicants will be selected to continue in the hiring process. At this point, any prior criminal records will be verified. A prior criminal record will not necessarily disqualify an applicant from employment. The City of St. Petersburg is committed to a Drug Free Workplace and compliance with the Department of Transportation (DOT) drug testing rules. Applicants may be required to successfully complete pre-employment drug testing and/or medical exams.
How To Apply
Apply online at www.stpete.org/jobs – Select See Open Jobs. City employees must use the Current City Employee link or use a City computer to access iRecruitment Employee Candidate. The City of St. Petersburg is committed to affirmative action and equal opportunity employment, and encourages individuals with disabilities and veterans to apply for posted positions. In accordance with Chapter 295 of the Florida Statutes, qualified servicemembers/veterans and the spouses/family members of certain servicemembers/veterans receive preference/priority in employment. Eligible applicants are responsible to apply for Veterans’ Preference at the time of submission of any job application. Reasonable accommodations may be made for qualified individuals with disabilities to apply, to interview for positions and to perform the essential job functions.
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