Join Our Team as a Technical Account Manager!
About PCM Integrations
PCM Integrations is a fast-growing, innovative division focused on revolutionizing how businesses access and automate direct mail. We partner with CRMs, marketing platforms, agencies, and tech providers to integrate direct mail into their existing systems through API connections, custom branded storefronts, native CRM applications, and other seamless automation tools.
Your Mission
To serve as the bridge between our PCM Integrations clients, development team, and sales organization. You’ll ensure a seamless technical experience for our partners and users — from onboarding through ongoing support — across all PCM Integrations solutions, including our Direct Mail API, Salesforce app, HighLevel app, and more.
You’ll guide clients through setup and integration, troubleshoot complex issues, and translate technical details into clear, actionable communication. This role is perfect for someone who enjoys solving technical challenges, helping others succeed, and collaborating across teams to deliver exceptional results.
Specific Duties Include:
Client Onboarding & Integration Support
- Guide new API clients through setup, authentication, testing, and production launch.
- Support clients in connecting and utilizing our Salesforce and HighLevel apps as needed.
- Coordinate with developers to troubleshoot or escalate integration issues.
Internal Enablement
- Serve as the go-to technical resource for our Integration sales and customer support team.
- Provide quick, accurate explanations of technical features, processes, and limitations.
- Be solution-oriented — think creatively and outside the box to achieve desired technical results, even when a standard approach isn’t available.
- Assist with demos or internal training on product functionality.
Technical Expertise & Communication
- Learn and maintain deep knowledge of PCM Integrations tech stack (API, Storefront, Apps, and Automations).
- Translate technical concepts into clear communication for non-technical audiences.
- Document and communicate recurring client feedback or product improvement needs.
Quality Assurance & Product Insight
- Reproduce client issues for the development team and verify bug fixes.
Work Hours
- Full Time in-office
- Monday – Friday from 9–6pm EST with an hour lunch
Compensation: Based on experience; ranges $60–$70k/year
Benefits
- Medical, Dental, Vision & Life Insurance
- 401K, Short- and Long-Term Disability, Accident & Critical Illness
- Paid vacation time that increases with longevity
- 6 paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
- Free yoga on-site twice a week
- Free monthly visits to a local chiropractor and so much more!
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