CIO Tech is a Tampa-based MSP known for responsiveness, reliability, and promoting from within. We are looking for a Service Desk Team Lead who can take point on escalations, raise the bar across the team, and bring steady leadership to a fast-moving service desk.
What You’ll Do
- Handle Level 1 and Level 2 technical escalations
- Support desktops, servers, networks, Microsoft 365, and hybrid environments
- Administer AD, Entra ID, Azure, Exchange Online, Intune, SharePoint, Teams
- Manage GPOs, Windows Server roles/features (on-prem + hybrid)
- Troubleshoot VLANs, DNS, DHCP, VPNs, firewall rules, and routing
- Support macOS as needed
- Work with Azure/Entra hybrid setups and basic Azure VM administration
- Use PowerShell and basic scripting for efficiency
- Work in RMM tools and Connectwise Manage ticketing systems
- Support backup platforms (Veeam, Backblaze, etc.)
- Document solutions in IT Glue and maintain solid ConnectWise notes
- Mentor Level 1 and Level 2 techs; drive consistency and process
- Assist with onsite work when needed
- Participate in the on-call rotation
What Makes You a Fit
- 5+ years of IT support or service desk experience in an MSP or similar multi-client environment
- 2+ years in a senior, escalation, or leadership role
- Comfortable managing multiple clients, priorities, and SLAs
- Strong experience with Microsoft 365, Entra, Azure, Intune
- Solid AD/Group Policy knowledge and Windows Server admin skills
- Good grasp of networking fundamentals and firewall troubleshooting
- Practical PowerShell experience
- Backup experience with common platforms
- Strong analytical mindset and a habit of verifying your work
- Takes ownership of service quality and sets the tone for professionalism
- Helps others grow and leads by example
Nice to Have
- Experience with ConnectWise Manage/Automate, NinjaOne, IT Glue, Liongard
- Experience with Hyper-V, VMware, Proxmox
- Familiarity with SentinelOne, Huntress, or similar security tools
- Azure Administrator Associate
What Success Looks Like
- Faster, cleaner escalations
- Fewer repeat issues and tighter documentation
- Strong mentorship and knowledge transfer across the team
- A steady, reliable presence that raises overall performance
Benefits
- Paid time off – 15 days PTO your first year, plus holidays
- Retirement Plan – IRA with company match
- Comprehensive Medical, dental, vision, life, and ancillary coverage
- Team lunches, company events, referral bonuses
- Community Engagement – Paid volunteer time
https://www.glassdoor.com/Job/tampa-fl-jobs-jobs-SRCH_IL.0,8_IC1154429_KO9,13.htm?fromAge=1