ESP Associates, Inc. is seeking a Senior Level IT Help Desk Technician in Tampa, FL. This is an excellent opportunity for an entry-level, service-oriented professional who is eager to learn and grow their career as part of a dynamic, collaborative IT team!
Responsibilities:
- Provide quick, accurate, and useful technical assistance for a range of computer systems (laptops, desktops, and servers), software, and hardware components
- Perform troubleshooting, research, and problem resolution through diagnostic techniques
- Resolve requests on basic and mid-level technical issues, and offer advice to solve the problem so it doesn’t continue in the future
- Maintain good technical knowledge on a variety of computer systems, software, and hardware components
- Walk users through the problem-solving process and provide end-user training
- Document IT and user exchanges on all inquiries, technical issues, and/or resolutions clearly and accurately within the Pickett Service Portal
- Direct unresolved issues to the next level of support personnel
- Supervise and mentor Help Desk Technicians
- Maintain continued IT knowledge growth by utilizing internal and external resources and other applicable furthering education initiatives
- Manage, maintain, configure, and customize the Pickett Service Portal ticketing system
- Provide insight for improving IT-related processes and procedures
- Perform other related duties as required
Required Qualifications:
- 3-5 years of experience in a help desk or technical customer support role
- Active Directory and Microsoft exchange experience
- Technical proficiency with Microsoft operating systems and Microsoft Office suite
- Excellent hardware and software troubleshooting skills
- Demonstrate a high level of customer relationship skills including professional telephone etiquette
- The ability to effectively communicate with all levels of technology users and leadership
- Experience working in a highly visible, constantly changing, and fast-paced environment
- This position requires schedule flexibility as you may be required to work on some weekends and/or evenings
- Candidate must be able to pass a drug screen, background check, and have a satisfactory driving record in accordance with the company’s driving (MVR) policy.
Preferred:
- Bachelor’s or Associate’s degree in Information Technology or related field
- 1-2 years of supervisory experience
- Experience in SolarWinds Service Desk
- IT certifications such as CompTIA A+, Network+, MCSA: Windows 10
- VMWare vCenter and Horizon VDI experience
Physical Requirements:
- Capable of walking various terrains, including inclines and declines.
- Must be capable of carrying up to but not limited to 50lbs of equipment and or supplies throughout various locations.
- Bending, Knelling, Twisting and Repetitive Lifting of 20lbs are required
Corporate Information:
ESP is a multi-discipline engineering design and consulting firm providing our clients with civil engineering, surveying, planning/landscape architecture, geosciences, environmental, subsurface utility engineering, and construction engineering inspection.
Through years of dedicated service to our clients, ESP has received a designation of 195 on the 2025 ENR Top 500 Design Firm rankings. For the firm’s primary territory, the ENR Texas & Southeast Top Design Firms, ESP received a 2025 ranking of 52.
ESP offers an excellent employee benefits package including:
- Competitive compensation with yearly performance reviews and discretionary annual bonuses
- 401(k) (Traditional & Roth plans) with a guaranteed employer match of 100% up to the first 3% and 50% on the next 2% (eligibility after 60 days)
- PTO (Paid Time Off) & 10 Paid Holidays
- Tiered Health, Vision & Dental Insurance Options (eligibility after 30 days)
- Behavioral Medicine through Teladoc
- Short-Term Disability Insurance (Employer paid)
- Long-Term Disability Insurance
- Life Insurance
- Pet Insurance
- Education Reimbursement Opportunities
- Flexible and Dependent Benefits Plan
- Referral Bonuses
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