macOS Focused
This role offers a competitive annual salary, comprehensive benefits, and a Best Place to work awarded Corporate Culture
Marketopia is a leading provider of marketing and lead generation solutions for the IT and tech industry. We are dedicated to helping our clients grow their businesses by connecting them with the right opportunities. At Marketopia, we pride ourselves on fostering a fun, energetic work environment built on integrity and transparency. We believe in honest sales – no unethical tactics, just genuine value for our clients. If you’re looking to grow your career with a company that values hard work, integrity, and team spirit, Marketopia is the place for you!
Why Join Marketopia?
Fun and Energetic Culture: Join a vibrant team that celebrates wins and supports each other.
Mac focused technology environment
Career Growth: We promote from within – your success is our success!
21 days of paid time off
Role Description
This role is suited for a knowledgeable and customer-focused IT Support Specialist with strong macOS expertise. In this role, you will provide essential technical support across a predominantly Apple-based environment, helping our staff work efficiently and securely. Your technical skills and proactive mindset will be critical in maintaining system performance and delivering high-quality IT services to support our mission of driving success for technology-focused organizations.
Responsibilities
Provide technical support for hardware and software issues across the organization.
Manage and troubleshoot desktop environments to ensure optimal performance.
Assist with computer networking tasks to maintain connectivity and security.
Utilize ticketing systems to track support requests and resolutions.
Communicate effectively with users to understand their technical needs and provide solutions.
Analyze system performance metrics to identify areas for improvement.
Maintain documentation of IT processes and procedures for future reference.
Provide frontline support for macOS hardware and software issues across the organization.
Set up, configure, and maintain Apple devices including MacBooks.
Troubleshoot and resolve issues in the macOS desktop environment, ensuring smooth user experience and minimal downtime.
Support Apple device management tools (e.g., Jamf, Mosyle, or similar MDM platforms).
Manage software installations, updates, and licensing on macOS systems.
Assist with network troubleshooting and support, particularly in environments with Apple devices.
Collaborate with users to assess technical needs and deliver effective solutions.
Document IT procedures, troubleshooting steps, and system configurations.
Support additional systems such as AV equipment, VoIP setups, and Office 365 applications.
Education Skills, and Experience
Proven experience in desktop support or technical support roles.
Strong knowledge of computer networking concepts and practices.
Familiarity with MAC operating system and common desktop software applications.
Familiarity with Networking, AV Equipment, VoIP is desirable
Experience with O365
Excellent communication skills to interact with users at all levels.
Ability to analyze problems effectively and provide timely solutions.
If you are passionate about technology and eager to make a difference in a fast-paced environment, we invite you to apply today!
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
About Marketopia LLC
Driving Growth Through Proven Marketing and Sales Solutions: We bring years of tech channel expertise, countless channel relationships and an expert team to work every day. Marketopia’s unique perspective elevates our clients and partners with lead-generating technology and sales enablement solutions, big and small, in local cities and around the globe.
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