Location: Tampa, Florida (On-site)
Overview
We are seeking a skilled and dependable Help Desk Technician to join our team in a weekday day shift position. This role requires someone with strong technical ability, sound judgment, and the ability to manage incoming requests efficiently while delivering excellent service to end users.
The ideal candidate brings strong troubleshooting experience, communicates clearly and professionally, and handles tasks with accuracy and consistency. This role requires someone who can remain focused, follow established processes, and represent our team with confidence and care.
Key Responsibilities
· Provide fast, accurate Tier I support for end users
· Troubleshoot and resolve a broad range of technical issues
· Follow Help Desk processes, SOPs, and documentation guidelines
· Create detailed ticket notes, including troubleshooting steps performed
· Escalate issues appropriately following specific escalation workflows
· Ensure timely follow-up and ticket progression
· Participate in maintaining a positive support experience for all customers
Qualifications
· 1 – 2 + years of IT Help Desk or technical support experience
· Strong troubleshooting skills
· Familiarity with ticketing systems and remote support tools
· Ability to communicate clearly and respectfully with users at all technical levels
· Reliability and consistency in attendance, task completion, and customer interaction
· Strong organizational skills and the ability to follow procedures with accuracy
What We Offer
· A supportive team environment focused on growth, accountability, and collaboration
· Opportunities to expand technical skills and participate in ongoing training
· Benefits including options for health, dental, vision, life insurance, disability coverage, retirement planning, and paid time off
· A workplace culture built on communication, integrity, and service excellence
How to Apply
If you are dependable, technically skilled, motivated to contribute to a high-performing team and thrive in a fast-paced environment – where every day brings new challenges and opportunities – we’d love to hear from you. Please submit your resume and any relevant qualifications.
Job Types: Full-time, Permanent
Pay: $20.00 – $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- IT support: 1 year (Preferred)
Location:
- Tampa, FL 33610 (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Tampa, FL 33610 (Required)
Ability to Relocate:
- Tampa, FL 33610: Relocate before starting work (Preferred)
Work Location: In person
https://www.glassdoor.com/Job/tampa-fl-it-technician-jobs-SRCH_IL.0,8_IC1154429_KO9,22.htm?fromAge=1