Overview:
As a Resident Services & Administrative Specialist, you will serve as a primary point of contact for residents and owners, providing excellent customer support while assisting with administrative and office operations. This role includes helping residents with online account access, payments, and other owner-related inquiries, ensuring a smooth and professional experience.
Duties:
- Serve as the first point of contact for residents via phone, email, and in-person.
- Assist residents with online portal access, account inquiries, and payment processing questions.
- Screen and route calls and messages to appropriate team members.
- Perform administrative tasks such as processing mail, preparing correspondence, and supporting daily office operations.
- Respond promptly and professionally to resident requests and concerns.
- Collaborate with internal teams to maintain efficient office workflows.
- Perform other administrative duties as assigned.
Skills:
To excel in this role, you should possess the following skills:
- 3+ years of clerical, receptionist, or administrative support experience; HOA, condo, or property management experience is a plus.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
- Strong verbal and written communication skills with professionalism and diplomacy.
- Experience assisting customers with online account systems or portals is preferred.
- Ability to prioritize tasks, follow instructions, and work collaboratively.
- Exceptional interpersonal skills and a customer-service oriented mindset.
- Attention to detail and strong organizational abilities.
If you are a professional, detail-oriented individual with a passion for providing excellent resident support and contributing to smooth office operations, we would love to hear from you and have you join our team.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
https://www.glassdoor.com/Job/tampa-fl-admin-jobs-SRCH_IL.0,8_IC1154429_KO9,14.htm?fromAge=1