Duties“`
– Install, configure, and troubleshoot hardware and software systems at customer sites
– Provide technical support and assistance to customers via phone, email, or in person
– Diagnose and resolve issues related to operating systems, software applications, and network connectivity
– Collaborate with cross-functional teams to ensure customer satisfaction and timely resolution of technical issues
– Document all service activities, including troubleshooting steps, resolutions, and customer interactions
– Conduct training sessions for customers on the proper use and maintenance of equipment
“`Qualifications“`
– Proven experience as a Field Service Engineer or similar role
– Strong knowledge of Windows operating systems
– Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
– Familiarity with help desk software such as Jira or ServiceNow
-Familiarity with VOIP phone systems, Zoom preferred
– Excellent customer service skills with the ability to effectively communicate technical information to non-technical users
– Experience with VPN setup and troubleshooting
– Knowledge of Mac OS is a plus
– Ability to perform software troubleshooting and resolve technical issues independently
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $85,000.00 – $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Desktop support: 5 years (Preferred)
- VoIP: 3 years (Preferred)
- Zoom phones: 1 year (Preferred)
- Audio and Video Processing: 2 years (Preferred)
- Field service: 3 years (Required)
Work Location: In person
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