Job Description
Salary:
Min: $42,057.60
Mid: $58,926.40
Max: $75,795.20
Job Overview
- Job Identification 3931
- Job Category Construction
- Posting Date 03/26/2026, 11:13 AM
- Apply Before 04/16/2026, 11:59 PM
- Locations 410 30th St SE, Ruskin, FL, 33571, US
The Development Services Facilitator serves as the first point of contact for Development Services, responsible for the frontline permit and contractor licensing process including support for all customers (phone, email, walk-ins). Conducts preliminary permit application and code research; coordinates and tracks progress of permit and license applications. Performs records research and duties to process permit applications and issue permits (residential and commercial); supports the permit and licensing process including clerical support functions; provides information concerning permit requirements, codes and inspection procedures to contractors, design professionals and the public; to check plans for completeness and accuracy; to calculate permit fees; to issue over-the-counter permits; and to do other work as required.
Ideal Candidate
This position within the Development Services Department requires a candidate with strong customer service expertise, excellent interpersonal skills, and the ability to make sound, timely decisions in a fast-paced environment with minimal supervision. The ideal candidate will have experience in call center operations and demonstrate proficiency with Customer Relationship Management (CRM) software, as well as confidence in face-to-face interactions. Regular collaboration with managers and leaders across multiple sections and departments is expected. Strong verbal and written communication skills are essential for conveying information clearly and maintaining professional relationships. Additional qualifications include a solid understanding of construction terminology and building codes, proficiency in data entry and permit tracking systems, and the ability to explain technical information to the public in an accessible manner.
Core Competencies
- Customer Commitment – Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity – Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence – Takes ownership for excellence through one’s personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork – Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
| Duties and ResponsibilitiesNote: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:Answering general questions for processes and services provided by Development Services includes all services associated with permitting and property development, such as planning, zoning, development review, and building permits and inspection services for all of unincorporated Hillsborough County.Accepts, reviews and evaluates building permit and development review applications for completeness and accuracy;Accepts, reviews, updates, and processes contractor licensing applications, including Licensing Board support.Reviews plans for completeness and accuracy and check for basic complianceCalculate fees and process paymentsVerifies parcel ownership and checks for violations and inspection historyProcesses over-the-counter permits and stand-alone applicationsConducts preliminary permit application and code research; coordinates and tracks progress of permit applications.Determines which agencies must review applications and routes permits to various County agencies and departments to processProvides information to the public concerning the permit process requirements, codes and inspection proceduresAssists clients both online and in-person in completing applications for permitsReceives and processes citizen construction complaints through code compliance process, including facilitation and supporting notice of violation, proper notice of hearing and other compliance proceduresRespond to inquiries regarding the status of permit applicationsExplains reasons for denial of applications;Explains additional requirements and the process for reapplying; Issues permits;Inputs, accesses and analyzes data using a computer;Issues certificates of occupancy/ completionMaintains records and performs records research;Responds to public inquiries regarding previously submitted information and provides information |
| Job SpecificationsKnowledge of land development code and Florida Building CodeKnowledge of basic land development and construction permit requirements.Knowledge of general permit processing and procedures.Knowledge of land development and construction terminology.Ability to interact with the public in a professional, courteous manner.Ability to answer questions and resolve problem situations or refer to appropriate office.Ability to follow check lists and recognize different types of required exhibits and plans.Ability to communicate effectively and persuasively, both verbally and in writing.Ability to participate effectively in the formulation of departmental policies and procedures.Ability to work effectively with others.Ability to set priorities, meet deadlines and multi-task.Ability to use a computer and related software. |
| Physical RequirementsEmployee will be located in an office environment, regularly required to sit and talk.Work CategoryLight work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.LocationThis role reports to the County Center at 601 E. Kennedy Blvd., 19th Floor, Tampa, FL 33602 |
| Minimum Qualifications RequiredGraduation from high school or possession of a GED Certificate and one year of experience working in a support role for a company providing technical public service in a business field, e.g. Architect/engineering, construction, or similar fields.OR an equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted above.Tier 1: Possession of ICC (International Code Council) Permit Tech Certification, or ability to obtain within one year of hire date.Tier 2: Possession of ICC Permit Tech Certification and Certified Floodplain Manager (CFM). |
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
Incumbents in this classification must possess and maintain the necessary job related license(s) and/or certification(s).
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will automatically advance to the new tier upon submission of appropriate documentation of qualifications.