Join a Growing MSP Where Your Skills Actually Matter
We’re a fast-growing Managed Service Provider (MSP) based in Tampa, and we’re looking for a Level 2 IT Support Technician who thrives in a fast-paced environment and enjoys working with modern Microsoft cloud technologies.
If you’re ready to move beyond basic support, take ownership of escalations, and build real expertise in Azure, Intune, and security, this is a great opportunity to grow your career.
What You’ll Be Doing
Handle Tier 2 escalations across desktops, servers, and network environments
Troubleshoot complex issues and deliver high-quality solutions to clients
Support and mentor Level 1 Technicians
Administer and support Microsoft 365, Azure AD, and cloud environments
Deploy, manage, and secure devices using Microsoft Intune (MDM/MAM)
Configure and maintain Conditional Access, MFA, and identity security policies
Manage users, permissions, and endpoint configurations
Assist with onboarding/offboarding and device provisioning
Document fixes, create SOPs, and improve internal processes
Collaborate with senior engineers on advanced escalations and projects
What We’re Looking For
2+ years of MSP experience (required)
Strong troubleshooting skills across Windows environments
Hands-on experience with:
Microsoft 365 (Exchange, SharePoint, Teams)
Azure Active Directory (Entra ID)
Microsoft Intune / Endpoint Manager
Conditional Access & MFA policies
Solid networking knowledge (DNS, DHCP, VPNs, firewalls)
Experience with RMM tools (e.g., NinjaOne, ScreenConnect/ConnectWise Control)
Experience with PSA/ticketing systems (e.g., AutoTask, ConnectWise)
Familiarity with security platforms (SentinelOne, Proofpoint, Check Point is a plus)
Strong communication and customer service skills
Ability to prioritize and manage multiple tickets in a busy MSP environment
Why Join Us?
Work with modern cloud technologies (Azure, Intune, security stack)
Clear path to Level 3 / Engineer roles
Supportive team environment—no getting stuck on an island
Exposure to a wide variety of clients and technologies (great for growth)
Leadership that values efficiency, documentation, and doing things right
Schedule
Monday–Friday
Hybrid: 4 days in-office, 1 day remote
Rotating on-call weekend
Compensation & Benefits
Competitive salary (based on experience)
401(k) with company match
Medical & Dental insurance
Paid Time Off (PTO)
Ongoing training and growth opportunities
Bonus Points (Nice to Have)
Microsoft certifications (MS-900, AZ-900, MD-102, etc.)
Experience with automation or scripting (PowerShell)
Prior experience in a fast-paced MSP environment
Pay: $25.00 – $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
https://www.glassdoor.com/Job/tampa-fl-job-jobs-SRCH_IL.0,8_IC1154429_KO9,12.htm?fromAge=1