At ThumbStopper, we’re redefining how brands connect with local retailers and customers—through the power of automation, intelligence, and a relentless focus on simplicity. We believe that the strongest brands aren’t built in boardrooms. They’re built in local communities, on showroom floors, in neighborhood searches, and across social media feeds. That’s why we created an AI-powered platform that helps consumer brands scale their presence where it matters most: at the local level. Our Mission is to simplify and scale brand-to-local marketing for consumer brands and their retailer networks—so that local engagement becomes automatic, accurate, and impactful. We do that by bridging the gap between brands and their retail networks by automating complex, time-consuming tasks like organic social media syndication, paid and boosting ad services, retailer websites and accurate business listings & review monitoring. Whether a brand supports hundreds or thousands of retailers, ThumbStopper makes it effortless to speak in one voice while staying locally relevant and visible. We exist because “brand-to-local marketing” is broken. Most brands either overspend trying to manage local efforts manually, or they give up entirely, leaving retailers on their own. We exist to fix that by combining cutting-edge technology with marketing expertise to create a better way. We don’t just help brands grow, we help their retailers succeed, too. When the local channels win, everyone wins.
Job Summary
ThumbStopper is looking for a detail-oriented Full-Time IT Administrative Assistant to serve in our office five days per week as the functional bridge between our internal technical operations team, customer service team, and outside vendors. In this role, you will handle day-to-day office IT needs while acting as a key coordinator for our proprietary software ecosystem. The ideal candidate is a proactive problem-solver who can support the day-to-day IT needs of a tech company, manage vendor logistics, and ensure that technical issues are properly translated and routed to the right teams.
Job Duties / Responsibilities
- First-Tier Office Support: Act as the primary point of contact for internal staff regarding hardware, software, and connectivity issues.
- Proprietary Software Coordination: Become a power user of our in-house application to assist with basic troubleshooting, ticket creation from our Customer Service team, and employee user management.
- Application Triage: Monitor and categorize support tickets for our internally built application. Determine issue severity and bridge communication between Customer Service (user needs) and the Development Team (technical fixes).
- Domain & Web Management: Manage our GoDaddy account, including domain purchases, and DNS updates, and basic email administration.
- Vendor Management: Serve as the liaison for IT-related vendors (ISPs, hardware suppliers, software subscriptions).
- Documentation: Maintain clear logs of recurring technical issues and update internal “How-To” guides for staff.
· Assist with management of user accounts access controls during onboarding and offboarding.
· Monitor and provide on-site assistance for office network
· Provide training and guidance to internal users on IT tools and best practices.
· Support employee needs for mobile devices, including email configuration on Android and iOS.
· Troubleshoot and maintain printers (network and stand-alone).
· Additional duties and responsibilities as required.
Supervisory Responsibilities
None
Daily Requirements
· Contribute a minimum of 40 working hours per week, excluding lunch/breaks.
· Participate in scheduled meeting(s) to discuss department priorities.
· Professional interaction with Customer Success, Product, Account Management and Development teams
· Professionally interact with customer/vendors via phone and/or video conferencing
Required Skills/Abilities
- Basic DNS Knowledge: Familiarity with managing domain records (A, CNAME, MX, TXT) specifically within environments like GoDaddy.
- Networking & Hardware Support: Foundational understanding of office networking (Wi-Fi, routers, IP addresses) and ability to troubleshoot common hardware/software issues.
- IT Ticket Management: Proven understanding of moving support requests from intake to resolution using ticketing systems.
- Social Media Proficiency: Professional understanding of major social media platforms to assist with basic account management or technical troubleshooting.
- Exceptional Communication: Strong written and verbal skills; ability to translate complex technical issues into clear instructions for customers and concise “bug reports” for developers.
- Detail-Oriented Organization: Ability to track multiple vendor contracts, renewal dates, and open tickets simultaneously.
Education / Experience
- Project & Ticket Management: Hands-on experience with Jira (or similar agile tools) to move tickets through workflows and track status.
- Internal Communication: Power-user knowledge of Slack and Microsoft Teams, including managing channels and basic troubleshooting.
- Virtual Meeting Support: Proficiency in Zoom and Teams for setting up webinars and troubleshooting audio/visual issues.
- Office Productivity: Advanced usage of the Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) for document formatting and troubleshooting.
· High School Diploma (Associate of Arts degree preferred).
· 1+ years of experience in technical support, IT systems administration, or a related field.
Physical Requirements
· Prolonged Periods of sitting at a desk and working on a computer.
· Must be able to lift up to 25+ pounds at a time.
Reports to: Chief Technology Officer
Role is in office in Tampa, FL with minimal local travel required
ThumbStopper provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThumbStopper complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
ThumbStopper expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ThumbStopper employees to perform their job duties may result in discipline up to and including discharge.
Pay: $55,000.00 – $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
Work Location: In person
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