R-0010388
Job Description Summary Monitors system hardware, network, and infrastructure software performance, solves problems, and suggests improvements. Typically also manages authorized access to system resources.
Job Description
Responsibilities:
- Administrate, implement, maintain, and optimize all Virtualization systems including W365, Intune, Citrix Virtual Apps and Desktops (CVAD) environments, ensuring high availability, scalability, and alignment with enterprise architecture standards.
- Manage policy in applications such as Citrix, Active Directory, Intune, Ivanti AppSense, and Island Enterprise Browser. Etc
- Serve as a Second-line escalation point for complex Citrix infrastructure incidents impacting virtual desktops and application delivery.
- Monitor Virtual environments including Delivery Controllers, StoreFront, VDAs, and NetScaler/ADC components and Citrix Cloud services and Island IPA’s.
- Diagnose and remediate performance issues such as logon delays, session instability, and capacity constraints.
- Maintain platform health including patching, licensing, certificates, and configuration standards.
- Manage gold images and master images including OS patching, application updates, and image optimization.
- Review and approve access requests enforcing least-privilege principles.
- Deploy Citrix upgrades, testing, and validation in non-production environments prior to rollout.
- Attest and assist audit and compliance.
Skills:
- Advanced level knowledge of Citrix NetScaler/Virtual Apps and Desktops (CVAD).
- Enterprise (Secure) Browsers, Island.
- PowerShell proficient.
- Strong understanding of virtualization, networking, and storage concepts.
- Ability to analyze metrics, logs, and telemetry for proactive issue resolution.
- Experience with performance tuning, capacity planning, and high-availability design.
- Strong documentation and communication skills.
- Ability to work independently and collaborate across infrastructure, security, and application teams.
- Reporting and metric presentation.
EducationBachelor’s: Computer and Information Science, High School (HS) (Required)
Work ExperienceGeneral Experience – 3 to 6 years
Certifications
TravelLess than 25%
WorkstyleHybrid
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-TC1
About Raymond James
Raymond James is a diversified financial services company providing wealth management, capital markets,
asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.