We are seeking a Digital Collaboration / Cisco Voice Analyst to support and maintain enterprise Unified Communications (UC) systems. This role focuses on VoIP, collaboration tools, and end-user support across a corporate environment.
Key Responsibilities:
- Provide Tier 2/3 support for UC systems (VoIP, contact center, conferencing, collaboration tools)
- Troubleshoot and resolve tickets/incidents within SLA timelines
- Support and maintain:
- Cisco UC (CUCM, Unity, Jabber, Webex)
- Microsoft Teams (Calling & Meetings)
- Video conferencing & AV systems
- Manage mobile devices, plans, and accessories
- Maintain documentation, standards, and system procedures
- Create and deliver end-user training materials
Required Experience:
- 4+ years in UC / Voice / Telecom / IT Support
- Hands-on experience with VoIP systems and troubleshooting
- Experience supporting enterprise collaboration tools
Preferred Skills:
- Cisco UC technologies:
- CUCM (Call Manager)
- Unity
- Webex / Jabber
- Microsoft Teams (Calling & Meetings)
- Contact Center platforms
- Networking fundamentals (LAN, SIP, VoIP)
- Experience with mobile device management (iPhones preferred)
What We’re Looking For:
- Strong troubleshooting and customer support mindset
- Ability to manage multiple tickets and priorities
- Clear communicator with business users
Pay: $28.00 – $30.00 per hour
Work Location: Hybrid remote in Lutz, FL 33549
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