Description:
Summary: Responsibility for performing all Quality Engineering functions within the assigned Value Stream Team and for the customers they support. Such functions include, but not limited to:
- Review of incoming orders and technical data package customer requirements
- Preparation of quality control instructions and other quality procedures
- Support and oversight of first articles, quality inspections and audits in production
- Investigating, resolving and preventing product quality problems to include RCCA
- Evaluation, failure analysis and disposition of returned or rejected assemblies
- Review and disposition of defective components
- Coordination with vendors in resolving quality issues
- Cross-functional interactions with other team members to continually quality improvements
- Provide premier customer quality service and protect the Voice of the Customer
Essential Duties and Responsibilities:
- Identify and correct potential problems. Lead corrective action, preventive action, and continuous improvement activities for the value stream
- Drive quality improvement projects via action plans and other quality tools
- Preparation and approval of Inspection and Test Plans issued to the shop floor for standard / stock products in accordance with specifications
- Review/approve customer orders, confirming customer quality requirements can be met
- Control and approve Product Containment, Nonconforming Product, Customer NCRs and Field Complaints in accordance with QMS requirements
- Monitor quality trends and report routine/substantial developments to senior company leadership
- Evaluation, failure analysis and disposition of returned or rejected assemblies
- Review and disposition defective components found in manufacturing
- Coordination with vendors in resolving component Quality issues
- Coordinate with Quality Inspectors and Quality Techs assigned to production lines
- Adherence to all company procedures
- Function as a collaborative team member in ad hoc Continuous Improvement activities
- Support Team in evaluation of Quality Characteristics of Product
- Maintain a safe and orderly work area
- Other duties as assigned
Metric Ownership:
- Internal Quality: First Pass Yield and Scrap
- External Quality: Customer returns, Customer scorecards
- Corrective Action Response effectiveness
- DMR disposition, RMA Evaluation and Contract review timeliness
- First Article Inspection Report accuracy and review timeliness
Requirements:
Qualifications:
- Must be a US person: Citizen or Permanent resident due to contractual requirements
- Minimum 5 years’ manufacturing experience with a certified QMS (AS9100 preferred)
- Bachelor’s degree in engineering or related field (preferred, but will consider experiential offset)
- Process expertise in Logistics, Manufacturing and Supply Chain Management required
- Specialized skills, knowledge of standards/specifications unique to this role (RCCA, APQP, AS9102, IPC/WHMA-A-620 and J-STD-001 experience preferred)
- A3 Problem Solving, 5-Why, 8D, Leadership Standard Work experience preferred
- Proficiency with ERP systems in a manufacturing environment. Epicor knowledge a plus
- Strong ability to Lead and Mentor as an Individual Contributor
- Excellent interpersonal, presentation and written skills
- Strong Microsoft Office suite skills: specifically Excel and PowerPoint and ability to create macros, pivot charts and other graphics
- Strong analytical thinking, organizational skills, and ability to use data to make informed recommendations and decisions
- Able to operate independently and with a sense of urgency and accountability
- Strong auditing and investigative traits
PM19
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