InfoSight is seeking a full-time Security & Infrastructure Solution Specialist in the Tampa Bay Area to support client environments across Level 1 technical support, security operations, systems administration, and infrastructure projects.
This is a hands-on hybrid technical role for someone with a solid foundation in Windows systems, networking, virtualization, cybersecurity, and cloud technologies who wants to continue developing into a stronger infrastructure and project resource.
The Security & Infrastructure Solution Specialist will handle day-to-day Level 1 technical support and security related responsibilities while also working alongside Solution Architects, and other senior technical resources on server, virtualization, networking, cloud, security, and infrastructure projects.
Core Responsibilities
Level 1 Technical Support
- Provide Level 1 technical support for client users and environments.
- Troubleshoot common Windows workstation, laptop, Microsoft 365, application, printer, and connectivity issues.
- Perform password resets, account unlocks, basic access changes, and standard user administration.
- Assist with user onboarding and offboarding tasks.
- Troubleshoot basic VPN, DNS, DHCP, wireless, and network connectivity issues.
- Support endpoint configuration, software installation, patching, and routine troubleshooting.
- Follow documented procedures and knowledge base articles for common technical issues.
- Maintain accurate ticket notes, client communication, and technical documentation.
- Identify issues requiring advanced troubleshooting and escalate them to the appropriate senior technical resource.
- Assist with routine server and infrastructure monitoring when required.
Security Operations
- Assist with monitoring and triage of security alerts generated by SIEM, endpoint security, firewall, cloud, and other security platforms.
- Perform initial investigation of security alerts based on established procedures.
- Assist with endpoint detection and response platforms such as SentinelOne, Microsoft Defender, or similar technologies.
- Review suspicious authentication activity, malware detections, endpoint alerts, and other security events.
- Gather relevant evidence and technical information for senior SOC resources.
- Follow established incident response and escalation procedures.
- Assist with endpoint isolation, remediation, and recovery activities when directed.
- Support vulnerability remediation and security related configuration tasks.
- Maintain accurate documentation of investigations, findings, and remediation activities.
Scope note: The Security & Infrastructure Solution Specialist is not expected to independently lead complex security investigations. Advanced investigations and incident response decisions will be escalated to senior security resources.
Infrastructure and Project Support
- Work alongside senior technical team members on cloud and on premises infrastructure projects.
- Assist with the deployment, configuration, migration, and troubleshooting of Windows Server environments.
- Support enterprise virtualization platforms including VMware vSphere and ESXi, Microsoft Hyper V, and Nutanix.
- Assist with physical to virtual, virtual to virtual, and cloud migration projects.
- Participate in server refreshes, infrastructure upgrades, consolidations, and data center migrations.
- Assist with Microsoft Azure and AWS deployments and migrations.
- Support hybrid cloud environments and connectivity.
- Assist with Active Directory, DNS, DHCP, Group Policy, and Entra ID related project work.
- Support server hardware, storage, backup, replication, and disaster recovery solutions.
- Assist with network configuration related to infrastructure projects, including VLANs, routing, VPNs, DNS, firewall rules, NAT, and connectivity.
- Participate in technical discovery and infrastructure assessments.
- Assist with documenting network topology, server environments, cloud resources, security controls, and technical dependencies.
- Execute assigned portions of implementation and migration plans developed by senior technical resources.
- Participate in testing, validation, troubleshooting, and post migration verification.
- Identify project risks, dependencies, and technical concerns and escalate them appropriately.
- Assist with project documentation, knowledge transfer, and transition to ongoing operations.
Required Qualifications
- 2 to 4 years of hands on IT support, systems administration, infrastructure, networking, security operations, or related technical experience.
- Experience providing Level 1 technical support in a business or managed services environment.
- Hands on experience supporting production Windows environments.
- Working knowledge of Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
- Experience with VMware, Hyper V, Nutanix, or another enterprise virtualization platform.
- Understanding of networking fundamentals including TCP/IP, VLANs, routing, DNS, VPNs, firewall rules, and NAT.
- Ability to troubleshoot common endpoint, application, authentication, and connectivity issues.
- Basic understanding of cybersecurity concepts and security alert investigation.
- Ability to follow established technical, security, and incident response procedures.
- Ability to work from technical documentation, project plans, and established standards.
- Strong troubleshooting, communication, and documentation skills.
- Ability to manage multiple tickets, technical assignments, and project responsibilities.
- Ability to recognize when an issue requires escalation to a senior technical resource.
Preferred Experience
- Infrastructure migrations and server deployments or upgrades
- VMware, Hyper V, or Nutanix administration and migrations
- Microsoft Azure or AWS
- SIEM monitoring and alert triage
- SentinelOne, Microsoft Defender, or similar EDR platforms
- Firewall administration
- Backup and disaster recovery
- Server hardware and storage
- Microsoft 365 and Entra ID
- Infrastructure assessments and vulnerability remediation
Preferred Certifications
- CompTIA A+, Network+, or Security+
- Microsoft Azure or Microsoft 365 certifications
- VMware or Nutanix certifications
- AWS certifications
- Cisco or other relevant infrastructure or cybersecurity certifications
What Success Looks Like
Success in this position means being dependable while steadily developing into a strong infrastructure and project contributor. The ideal Security & Infrastructure Solution Specialist can independently resolve standard Level 1 issues, properly triage and escalate security events, execute assigned project tasks, communicate clearly, maintain accurate documentation, and recognize when senior engineering or architecture involvement is required.
Flexible work from home options available.
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