R-0013112
Saint Petersburg, Florida – United States
Full time
Posted Today
job requisition idR-0013112
Job Description Summary Prepare and maintain production schedules to assure that equipment usage will best fit production demands. Review production requests and plan timetables for data-processing equipment. Confer with requester when additional information is needed or if requested timetable cannot be met. Advise section management of equipment loading status. Schedule maintenance downtime as appropriate. Maintain records on the status of production requests.
Job Description
This role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.
Raymond James’ work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm.
Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.
This is a non-standard shift – this position will work five eight-hour shifts Mon-Fri starting at 2pm
Essential Duties & Responsibilities:
- Monitors enterprise job schedule in multiple environments.
- Completes the IT Operations Incident Resolution and Escalation Procedure when necessary
- Troubleshoots incidents based upon documentation and knowledge.
- Provides accurate, detailed, and timely information for all abnormal processing situations
- Communicates/escalates to second and third level IT Operations Services support and leadership on production/scheduling issues.
- Executes and responds to service management requests assigned to IT Operations.
- Adheres to documented processes, procedures, and best practices.
- Completes required training to stay current in technical skills and industry trends
- Performs other duties and responsibilities as assigned.
Knowldege/Skills:
- IT Operations Services’ role in Information Technology.
- Current operating systems such as Windows, Linux, etc.
- Workflow orchestration tools
- IT Service Management tools.
- Microsoft Suite of Tools specifically Teams, Outlook, SharePoint, and OneNote)
- Video Conferencing Tools
- BMC Control-M
- ServiceNow
Ability to:
- Identify, analyze, and troubleshoot issues.
- Prioritize based on business impact
- Follow processes, procedures, and best practices
- Maintain skill levels at industry level standards
- Adapt to and learn new processes and/or techniques to remain current with developments and trends in IT Operations Services.
Education High School (HS) (Required)
Work Experience General Experience – 7 to 12 months
Certifications
Travel Less than 25%
Workstyle Hybrid
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-TC1
About Raymond James
Raymond James is a diversified financial services company providing wealth management, capital markets,
asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.