Job Title
12029- Service Desk Support Specialist (1)- Remote
Duration
3+ Month Contract likely to extend
Location
Remote
Pay Rate
$31.00/ Hr (fixed)
Hours/Shifts
This is a fully remote role on 1st or 2nd shift (Monday – Friday between 7:00am – 11:30pm EST)
Summary:
The purpose of this position is to advice, guidance, education, and the rapid restoration of normal services to our customers, providing a single point of contact for all internal and external customer interactions. The primary role of this position is to provide tier one technical support of business critical services for internal and external customers while providing excellent customer service. This involves user support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and HIPPA security requirements. Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM platform leveraging internal knowledge base and resources through resolution, while providing excellent customer service, and subsidiary companies information systems , and subsidiary company Employees, Providers, Members, Group Administrators and Vendors.
REQUIRED:
- Associates Degree or equivalent, relevant work experience required.
- 2+ years of IT Help Desk, Service Desk, or Technical Support experience
- Experience supporting users over phone (call center/service desk environment)
- Experience using an ITSM ticketing system (ServiceNow preferred)
- Microsoft 365/O365 support
- Windows 10/11 troubleshooting
- Strong customer service and communication
PRERRERED:
- Active Directory (password resets, account unlocks)
- Azure AD/Entra ID
- VPN troubleshooting
- MFA support
- Remote tools (Bomgar/BeyondTrust, TeamViewer, Remote Desktop)
- ITIL Foundation
- HDI/Support Center Analyst certification
- Basic networking (VPN, Wi-Fi, DNS, TCP/IP)
#aj1
Pay: $31.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health savings account
- Vision insurance
Work Location: Remote
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