- Job Identification 44524
- Job Category Technology
- Posting Date10/12/2026, 10:14 AM
- Apply Before10/20/2026, 10:14 AM
- Degree Level High School Graduate
- Locations 4202 E Fowler Ave, Tampa, FL, 33620, US
- Hiring Salary $20.00 – $22.00
- Essential Personnel No
Job Description
The Library Technology Support Technician performs technical support work specific to the library environs, supporting staff, users of computers, and peripherals unique to the specific unit of the USF Libraries. The position assists with installation, troubleshooting, maintenance, and support of hardware used in libraries and also software specific to library management for users, and access to library-based systems. The employee manages inventory through a library-based SmartSheet asset tracking system and manages equipment through the lifecycle and surplus processes.
This is a non-exempt position requiring knowledge that is typically obtained through work experience, vocational training, a degree in computer technology, or some combination of technology training specific to library operations.
Nature of Work: This is specialized support work requiring knowledge of technology hardware,
software, and peripherals used in a desktop environment by library users. Basic knowledge and
troubleshooting of networks in support of desktop connectivity is required, as well as the ability to meet or exceed all stated Service Level Agreements.
Position within Department: This position fills a critical operational gap in systems staffing that has impeded progress toward audit compliance, digital scholarship support, and technology‑enhanced services. This position ensures that basic desktop support standards are met within the library.
Salary:
$20.00 – $22.00
Responsibilities
- Provides initial preparation and configuration for library-focused hardware and software, including special use spine label printers, digital microform scanners/readers, and specialized peripherals for library digital initiatives staff use.
- Specializes in support for library-specific applications for department use including ILLiad, OCLC Connexion, ALMA, ARES and others.
- Provides initial contact for faculty librarians, library staff, and student assistants for library-based technology and serves as customer service liaison between users and Information Technology through the JIRA ticketing system.
- Manages inventory through a library-based SmartSheet asset tracking system and manages equipment through the lifecycle and surplus processes.
- Acts as liaison to coordinate with USF IT service groups for desktop computing, conference room and general audiovisual needs including Crestron, Microsoft, and other technology-related platforms.
- Manages documentation for technology use and communicates guides, standards and workflows through signage, intranet guides and forms to staff.
- Conducts basic AV support for end users to assist in setup for events, library lab use, presentations, and incidental use of library spaces, instruction labs and conference rooms.
- Performs other duties as assigned.
Qualifications
Minimum Qualifications:
- This position requires a high school diploma or equivalent, with four years of experience in related positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu.
About Us
Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws:
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.