Concertium is a Managed IT & Security, Risk & Compliance Services Provider focused on delivering exceptional support while maintaining a healthy work-life balance for our team. We are engineer-driven, automation-focused, and committed to building efficient processes that prevent technician burnout.
We are currently seeking an experienced IT Support Technician to join our growing team. This is a full-time, onsite position with occasional onsite visits to client locations throughout the Tampa Bay area.
Compensation & Benefits
- $45,000 – $60,000 base salary
- Monday–Friday schedule, 8:00 AM – 5:00 PM
- Monthly On Call with stipend
- 14 days PTO to start
- 8 paid holidays
- Birthday off
- Full home office setup provided
- Budget for training and certifications
Responsibilities
- Provide remote and onsite technical support for client environments, serving as a primary point of contact for end-user technical issues and requests.
- Troubleshoot, diagnose, and resolve issues involving Microsoft 365, Windows/macOS systems, mobile devices, networking, cloud services, and modern MDM platforms.
- Install, configure, image, deploy, and maintain workstations and related hardware, including operating systems, software deployments, Active Directory/Azure AD integration, and standardized client configurations.
- Develop and maintain client-specific workstation images and deployment processes to streamline onboarding, replacements, and equipment provisioning.
- Perform regular maintenance and support for computer systems, networks, software, and related IT infrastructure.
- Document incidents, resolutions, configurations, and support activity accurately within ticketing and documentation systems.
- Communicate clearly and professionally with clients and internal teams, providing technical guidance and status updates to both technical and non-technical users.
- Collaborate with engineering and support teams to escalate issues, improve processes, maintain client environments, and enhance service delivery standards.
- Identify opportunities for operational and technical improvements, contribute to process documentation, and support continuous improvement initiatives.
- Ensure all work is completed in alignment with company standards, security practices, and client service expectations while maintaining a high level of customer satisfaction.
Qualifications
- 4–5+ years of hands-on IT support experience, preferably within a Managed Service Provider (MSP) environment.
- Strong working knowledge of Microsoft 365 administration and support.
- Experience supporting Windows, macOS, iOS, and mobile device environments.
- Hands-on experience with Microsoft Intune, Apple Business Manager, or other MDM platforms.
- Solid understanding of standard PC support, cloud services, and endpoint troubleshooting.
- Experience deploying, imaging, configuring, and supporting workstations and related hardware.
- Familiarity with Active Directory, Azure AD/Entra ID, user account management, and domain integration.
- Ability to diagnose and resolve technical issues independently using remote troubleshooting tools and methodologies.
- Strong documentation skills with experience using ticketing and IT documentation systems.
- Excellent verbal and written communication skills with the ability to support non-technical users professionally and patiently.
- Strong organizational skills with the ability to manage multiple priorities and follow established processes.
- Experience with any of the following is a plus:
- ConnectWise Manage
- Continuum (or similar RMM)
- IT Glue
- CompTIA and Microsoft certifications preferred
- Must be a US citizen
- Must be able to work in office 2 days a week.
What We’re Looking For
We’re looking for someone who is:
- Strong in MSP-style support environments
- Self-motivated and dependable
- Comfortable working independently
- Professional and client-focused
- Interested in continuous learning and growth
Apply Today
If you’re looking for a company that values technical excellence, process improvement, and work-life balance, we’d love to hear from you.
Job Type: Full-time
Pay: $45,000.00 – $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Requirement – Are you a US Citizen
Experience:
- Managed Services: 3 years (Required)
Language:
- English Clearly (Required)
Ability to Commute:
- Tampa, FL 33607 (Required)
Work Location: Hybrid remote in Tampa, FL 33607
https://www.glassdoor.com/Job/tampa-it-jobs-SRCH_IL.0,5_IC1154429_KO6,8.htm?fromAge=1