Field Information Technology Technician
The Motorcycle Company
Reports to Director of Information Technology
Schedule Tuesday through Saturday, 9:00 a.m. to 6:00 p.m.
Pay $50,000-$65,000 per year, depending on experience
About the role
The Motorcycle Company operates Harley-Davidson, Rockstar Powersports, and VForce Marine dealerships in
multiple states. We’re looking for a reliable, hands-on Field Information Technology Technician to keep our stores
running.
You’ll be the on-site technology presence for our dealerships, traveling to stores to install equipment, solve
problems, and support the people who serve our customers. This role is ideal for someone who enjoys variety, can
work independently, and takes pride in getting the job done right.
What you’ll do
- Travel to dealership locations to provide on-site technical support
- Provide remote support to store employees by phone, email, and remote access tools
- Set up, replace, repair, and troubleshoot computers, printers, phones, and other store equipment
- Support hardware refreshes, new store setups, and store moves
- Troubleshoot basic network and Wi-Fi problems, escalating complex issues when needed
- Resolve support tickets remotely and on site, keeping ticket notes accurate and up to date
- Set up and maintain user devices and support account access requests
- Maintain accurate hardware inventory and asset records
- Work with vendors and internet, phone, and equipment providers
- Document fixes, store setups, and recurring issues
- Communicate clearly with General Managers and store employees about issues, timelines, and next steps
What we’re looking for
- Two or more years of experience in desktop support, field support, or a similar technical role
- Strong troubleshooting skills with Windows and Apple devices, printers, and business hardware
- Working knowledge of Microsoft 365 and Google Workspace
- Basic understanding of networking, including internet connections, switches, and Wi-Fi
- Strong communication and customer service skills
- Ability to work independently, manage your time, and follow through
- Valid driver’s license and the ability to travel by car and air, including overnight trips
- Ability to lift up to 50 pounds and work around store equipment
Nice to have
- Experience supporting multiple locations
- Experience in dealerships, retail, or another customer-facing business
- Experience with UniFi networking equipment, GoTo Connect phone systems, or Zendesk
- Experience using artificial intelligence tools to troubleshoot, document, or automate work
- CompTIA A+, Network+, or similar certification
The Motorcycle Company is an equal opportunity employer
Pay: $50,000.00 – $65,000.00 per year
Work Location: Hybrid remote in Saint Petersburg, FL 33705
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