Job details
Salary $15 – $17 an hour
Job Type Full-time
Qualifications
- High school or equivalent (Preferred)
- Microsoft Excel: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Full Job Description
- Assist the Manager to build a team of highly motivated, skilled and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.
- Provide first-class customer service to prospects and residents. Ensure that all resident requests are handled promptly and professionally. Create professional and friendly office environment.
- Maintain occupancy at or above 99% and collections at or above 98% of potential income.
- Achieve the highest possible net operating income (NOI) through the implementation of effective cost control; revenue improvement efforts; and effective budget management
- Focus on improvement and upkeep of the properties’ curb appeal and cleanliness
- Assist Manager to implement systems, procedures, and expectations. Find ways to improve performance and productivity while reducing expenses.
- Ensure property management software is accurate, up to date at all times, and being utilized to its fullest functionality.
- Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
- Maintain resident ledgers in property management software to ensure accuracy. Communicate with residents as needed.
- Perform lease processing and administration, to ensure accuracy of property management software.
- Perform regular audits of property management software and leases as needed.
- Process accounts payables in a timely manner and work with vendors as needed to ensure accurate billing and good standing.
- Conduct analysis of operating expenses to determine items and methods for expense cutting.
- Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.
- Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.
- Manage collections, evictions, and other legal and administrative tasks.
- Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services, including, but not limited to: pest exterminators, trash collectors, landscaping, snow removal, turn contractors, and major repair contractors.
- Assist Manager to maintain a positive reputation, and relationship with school and community.
- Actively network with local higher education and city officials to establish effective working relationships for the benefit of the property and its residents.
- Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
- Assist Manager to ensure your team spends necessary time on campus and at local businesses to promote cross adverting and positive relationships.
- Assist Leasing Manager and staff to ensure all potential marketing avenues are being fully utilized. Show and lease apartments.
- Assist Manager to ensure website and marketing materials are up to date and portray the property in a positive light
- Effectively maintain product knowledge of property and competitive properties through consistent market research and networking. Ensure leasing staff develops and maintains similar knowledge.
- Assist Managers with leasing as needed
- React to potential situations which would cause liability to the property or the management company. Ensure all landlord/tenant statutes, fair housing laws, and safety codes are followed, and train staff accordingly.
- Assist Manager to perform quarterly inspections and oversee a successful turn via pre-inspections, scheduling, and vendor bidding processes.
- Assist Manager to update and Monitor an effective preventative maintenance program.
- Monitor service request turnaround and ensure the responsiveness of the maintenance staff.
- Communicate needs, ideas, and problems effectively with Manager so properties and run as efficiently as possible.
- Communicate effectively with staff members to ensure compliance with all policies and procedures.
- Ensure that all staff is also maintaining the highest quality of workmanship and professionalism, or take necessary action to correct problems promptly.
- Assist Manager to hold weekly meetings with employees to facilitate learning, communication, and team building.
- Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.
- Perform other job duties as requested by Manager or as needed to ensure a successful property
Job Type: Full-time
Pay: $15.00 – $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Collections: 1 year (Preferred)
Work Location:
- One location
Paid Training:
- Yes
Management:
- Ops Manager
Job Duties:
- Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained
- Meet monthly quotas
- Engage with multiple customers on a daily basis by reaching out to new clients, and by developing campaigns for maintaining customer loyalty
- Implement strategies for retaining customers requesting to terminate or downgrade their account
- Record changes to customer accounts, updating service packages, adding accounts, and removing accounts as needed
- Other duties as requested
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- No
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Plastic shield at work stations
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
