Account Operations Manager – CBRE (Tampa)

by | May 13, 2019 | Job Opportunities

JOB SUMMARY
The purpose of this position is to manage multiple functions of building operations and maintenance of facilities within a campus and/or region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Develops and maintains positive relationships with clients

Conducts client meetings, communicates to clients regarding regional facilities performance

Communicates to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress reports, and other related reports

Manages the operations and maintenance of facilities within a region

Manages facilities staff to deliver expected service levels to the client within the prescribed budget

Develops policies and procedures to ensure that client contract specifications are fulfilled

Prepares presentations to management and client to obtain approval for projects

Develops and recommends strategic facility management objectives for clients

Prepares capital project budgets and operating budget reports

Prepares periodic operating budget variance reports. Responsible for facility inspections for quality
assurance on a periodic basis

Ensures facility procedures comply with local, state, and federal regulations

Uses pc and/or PDA for work order system, email, ESS and training

Other duties may be assigned

SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within single functional or operational area. Approves subordinate’s recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company’s values.
EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) and a minimum of six years of related progressive experience and/or training. Bachelor’s degree is desired, with focus on business, technical or management areas.

CERTIFICATES and/or LICENSES

Facility Management certification preferred. Driver’s license may be required.

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.