You could be the one who changes everything for our 25 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, multi-national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Provides onsite management of 3rd party program relationship with various vendor partners for customer service performance management standards, financial responsibility and proactively implements appropriate business solutions as required. Acts as the critical link between our vendor partners and WellCare . As the company’s operations representative, this position manages the facilitation from initial launch of services through day to day interactions. Process and project management are key aspects of this position.
- Essential Functions: * Offers program support for various LOBs to Site Leadership
- * Works with the Business Intelligence, Training, Corporate Management & Site Leadership to coordinate the best ways to optimize data/ information from site
- * Evaluates, educates, and influences Site Program Sponsors on the quality output of resources
- * Serves as a subject matter expert for CAREConnects, product training and implementations
- * Reviews key performance data to monitor and measure productivity of specific Programs
- * Monitors program compliance and effectiveness
- * Consults with Site Leadership and Stakeholders on persistent issues
- * Lends expertise to internal teams and Results’ Site Leadership
- * Defines requirements and plans project life cycle deployment
- * Collaborate and communicate with other enterprise continuous improvement leaders on best practices, internal and external benchmarking, talent development, programs of study and knowledge sharing
- * Provides status reports to central management on performance, issues and key performance indicators
- * Ensures applicable systems access are in place for associate use Additional Responsibilities: * All other duties as assigned
Our Comprehensive Benefits Package:
Flexible work solutions including remote options, hybrid work schedules and dress flexibility
Competitive pay
Paid Time Off including paid holidays
Health insurance coverage for you and dependents
401(k) and stock purchase plans
Tuition reimbursement and best-in-class training and development
* Candidate Education: * Preferred A Bachelor’s Degree in a related field
Required or equivalent work experience Candidate Experience: * Required 4+ years of experience in a call center and/or managed healthcare operations environment
* Required 2+ years of experience in Vendor Management experience
* Required Other Relevant functional project based experience
* Preferred Other Healthcare and quality management experience Licenses and Certifications: A license in one of the following is required:
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
