Account Representative – GOAT Logistics (Tampa)

by | Jun 3, 2021 | Job Opportunities

OVERVIEW

As an Operations Representative at GOAT Logistics, you will support customers and carriers by tracking shipments, scheduling appointments, entering data and solving problems to ensure an excellent customer experience. We will support you from day 1 through our onboarding program, global technology platform and collaborative colleagues. Drive your career forward with us!

SUCCESS PROFILE

What does it take to be a successful Operations Representative at GOAT Logistics? Take a look at these traits and see if you have the right mix.

Communicator          Deadline-oriented          Helpful

Problem-solver          Productive          Collaborative

RESPONSIBILITIES

As an Operations Representative you will ensure operational excellence through supporting both internal and external customers and carriers.  You will do this by tracking and tracing our shipments, making appointments, entering shipment data, communicating to help resolve issues and ensure on time departures/arrivals. You will also provide excellent customer service to our carriers and customers. This role provides an excellent opportunity to start your career at GOAT Logistics, with opportunities to grow with the company.

Our commitment to you begins on day one.

Responsibilities:

  • Deliver operational excellence to customers, carriers and suppliers.
  • Answer incoming calls and make outbound calls ensuring outstanding customer service.
  • Schedule appointments via phone, email and company website.
  • Provide timely and accurate shipment information to carriers.
  • Audit load information for accuracy and completion.
  • Complete customer, carrier and supplier requests with a sense of urgency. 
  • Track and trace shipments in a timely manner to best serve our customers.
  • Enter shipment data ensuring a commitment to quality and accuracy.

Required Qualifications:

  • High School degree or GED equivalent

Preferred Qualifications:

  • Values a diverse and inclusive work environment
  • Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills
  • Effective communication skills, verbal and written
  • Strong attention to detail and accuracy
  • Ability to prioritize, multitask and manage time effectively

Benefits

We are proud to offer a benefits package, including medical, dental, vision, paid holidays and paid time off (PTO), opportunity for 401K, as well as a broad range of career development opportunities.

About GOAT Logistics

Founded in 2016 with the same entrepreneurial spirit that still drives our business today. We are a mix of great people and great technology. Our success is driven by a strong partnership of employee, clients, and carriers. Join our team to innovate, solve problems, have fun and thrive.

Pay: $40,000-$50,000 (base + incentive pay)

https://goatlogisticsinc.applytojob.com/apply/tBYzQFYIob/Account-Representative?source=INDES