The Accounts Receivable Representative provides support to customers by answering questions regarding their contractual agreements, licensing, and billing, and researching items listed on their accounts. Performs a wide variety of accounts receivable functions including billing, credit and/or collections, under direct supervision.
Essential Responsibilities & Duties:
- Contacts customers to update billing information.
- Responds to customers’ inquiries or complaints regarding company products, contractual agreements, licensing, and billing via incoming telephone calls, written correspondence or email, and uses various system work queues.
- Reviews and researches problems with respect to established policies, billing, procedures, contractual agreements, and licensing practices.
- Contacts customers following established guidelines to recover delinquent balances.
- Follows up on manager requests, internal requests, and escalated issues.
- Coordinates problem resolution with appropriate departments.
Qualifications:
Education: Associates Degree or equivalent
Experience: 1-3 years of accounts receivable experience.
Skills/Knowledge:
- Knowledge of Microsoft Office
- Strong oral and written communication skills
- Strong problem-solving/analytical skills
Apply Link: https://login.monster.com/awm/applystart
