Supports and assists community managers with administrative tasks. Provides customer service support. Under moderate supervision, work involves regular contact with homeowners and board members.
Organizes and prepares correspondence relating to association business.
Receives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests.
Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for manager’s approval if not completed by Telephone Operator.
Processes and tracks violation notices to comply with association CC&R’s. Obtains and summarizes proposals on various projects for community managers.
Prepares and assists community managers with monthly board packages.
Performs duties of community managers as needed, including attending monthly meetings and/or property inspections in the manager’s absence.
Processes incoming proxies by alphabetizing and logging on to membership listing. Attends annual meetings to provide administrative support with the community managers.
Relieves concierge/telephone operators on an as needed basis.
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work of different assignment positions.
Computer proficient with software applications programs such as Word and Windows.
Effective written and verbal communication with management, staff, residents, contractors and vendors; organize, prioritize and complete tasks independently. May be expected to work extended hours or overtime.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
