This Administrative Assistant provides a wide variety of administrative support services. Performs office work directly related to property management and the general business operations of the association.
The Administrative Assistant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.
ESSENTIAL RESPONSIBILITIES: (May include some or all of the following as applicable):
- Answers telephones promptly and assists residents with questions and concerns.
- Inputs/Processes/Closes work orders as required for landscape, maintenance, housekeeping, etc.
- Tracks resident issues to enable Property Manager to identify major problems or trends.
- Maintains Association files, mail, binders, and office supply inventory.
- Attends Board Meetings Creates/posts newsletters and notices.
- Maintains homeowner roster, database, mail instructions and homeowner files.
- Assists in review of leases, if applicable, as well as processing of new owner approval and interview packages.
- Reviews receivable reports and assists Community Association Manager in forwarding collection packages to counsel.
- May be responsible for processing of Association expense checks.
- Assists residents with account balance inquiries.
- Ensures all safety precautions and procedures are followed while performing duties.
- Performs property inspections as directed by Community Association Manager.
- May be assigned other duties by Community Association Manager.
SKILLS, KNOWLEDGE & ABILITIES REQUIRED:
Education/Training/Certifications/Licenses:
High school diploma required. Associates degree with concentration in business preferred, or equivalent combination of education and experience.
Experience/Knowledge/Abilities:
Must possess strong administrative background. Two (2) to Three (3) years of related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills.
Computer Literacy:
Intermediate command of computer hardware/software is required; specifically, knowledge of Microsoft Windows, Word, Excel, Power Point and Outlook. Experience in maintaining a website is desired.
Job Type: Full-time
Salary: $14.50 to $16.00 /hour
Experience:
- Data Entry: 1 year (Required)
- administrative assistant: 2 years (Required)
- QuickBooks: 1 year (Preferred)
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
