Administrative Assistant – Knight Enterprises (Clearwater)

Knight Enterprises is a premier telecommunications contractor for Charter Communications (Spectrum) and Comcast (Xfinity). As a leading telecommunications force in the southeast, the company is responsible for large scale installations of CATV aerial and underground infrastructure as well as installation of residential/commercial cable, internet and phone.

Requirements for an Administrative Assistant:

• Pass a MVR background check and drug test

Tasks Required to be Completed for Administrative Assistants:

• Use computers for various applications, such as database management or word processing
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Create, maintain, and enter information into databases
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions

Knowledge Required for Administrative Assistants:

• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Work Activities for Administrative Assistants:

• Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources
• Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time

Work Context for Administrative Assistants:

• Telephone — 25%
• Contact With Others — 25%
• Face-to-Face Discussions — 25%
• Electronic Mail — 15%
• Structured versus Unstructured Work — 10%