ADMINISTRATIVE ASSISTANT
SALARY RANGE: $27,040 TO $31,200
LOCATION: Cleveland, OH; Los Angeles, CA; Phoenix, AZ; Tampa, FL
FLSA: Non-Exempt
BENEFITS: Excellent single/family health, vision and dental with 70% employer contribution & 401K.
EXECUTIVE SUMMARY:
With more than 25 years on the front lines of the battle for economic justice, the Neighborhood Assistance Corporation of America (NACA) fights on behalf of working people against predatory lending practices, and ensures that its Members can build strong, stable neighborhoods through affordable homeownership. NACA is a high-profile organization with over two million Members and a tremendous track record of success assisting hundreds of thousands of homeowners and homebuyers (“Members”). NACA has set the national standard for assisting low to moderate income people to achieve the dream of affordable homeownership. NACA is growing its local offices nationwide and significantly increasing the number of people and communities it serves with its extraordinary mortgage programs.
The Administrative Assistant (“AA”) is responsible for answering the phones, greeting and assisting the clients, scheduling and confirming appointments, conducting HBW confirmations and processing attendance forms. The successful candidate will have the flexibility to handle a wide range of assignments depending on the needs of the local office, NACA’s on-going local advocacy activities, and other duties as assigned. S/he must be able to multi-task given the numerous responsibilities and the likelihood of being the only administrative person in the office.
The position requires very strong administrative skills in a fast paced environment with the ability to multi-task.
JOB RESPONSIBILITIES:
- Customer Service: Administer Member appointments, waiting list and confirmations (purchase counseling and HBW attendance). Answer the phone, welcome Members, and address Member issues and questions to ensure outstanding customer service. Demonstrate knowledge of NACA’s programs to encourage participation and support of NACA’s programs and mission.
- Volunteer: Administer volunteer participation by NACA Members and others.
- Policy Administration: Process new hires. Communicate and reinforce NACA policies and procedures and monitor adherence. Maintain a professional and positive work environment while remaining alert to potential risks.
- Office Logistics: Monitor and order supplies. Manage office space with attention to efficient operation, attractive environment to Members and health and safety concerns.
- HBW Attendance Forms: Complete data entry within 72 hours after the workshop.
CORE COMPETENCIES AND SKILLS:
S/he is expected to have all of the following personal characteristics and professional experiences:
- Communication: Works effectively with Members and NACA staff with ability to communicate effectively verbally and in writing – with the utmost sensitivity to confidentiality and a “need to know” work ethic. Is an educator who appropriately persuades and influences, and who readily shares information or knowledge needed by others.
- Organizational Skills: Able to prioritize, schedule and handle a fast-paced, challenging workload. Keeps multiple tasks moving toward completion including working with tickler lists and other electronic reporting and tracking mechanisms.
- Professional Skills: Detail oriented and well organized, ability to work under pressure, ability to work independently with only general supervision, and strong problem-solving skills. Understanding of his/her own strengths and weaknesses as well as when to seek assistance.
- Professionalism: Demonstrates professionalism internally and externally. Adheres to direction as presented by management, performs all job duties as assigned, adjusts to changes on short notice, works diligently to achieve goals, takes responsibility for own actions/work product, and implements plans for self-improvement.
- Customer Service: Provides effective solutions and follow-up with Members and others. Has a highly developed sense of integrity and commitment to customer satisfaction, as well as strong interpersonal skills, to provide top-level customer focused services at all times. Able to understand, anticipate and address customer needs and handle customer concerns in a sensitive and professional manner.
- Time Management: Arrives ready to work at the scheduled hour, uses time effectively, does not procrastinate or avoids tasks, and completes assigned duties within specified time limits in an accurate manner.
- Positive Leadership: Leads and influences others by example. Takes pride in his/her job, open to new ideas, and demonstrates a “can do” attitude particularly when challenged by obstacles. Creates and supports a positive work environment.
- Computer Skills: Strong data entry and typing skills with ability to work with NACA’s software to accurately complete documentation and data entry for efficient and paperless counseling.
- Mission Driven: Energy and enthusiasm for NACA’s mission of affordable home ownership for all, addressing mortgage discrimination and fighting for economic justice. Willing and able to participate in NACA’s aggressive advocacy campaigns and activities.
HOURS:
A typical work day is 8:30 a.m. to 5:30 p.m. weekdays, plus some weekends. The AA may be required to work increased hours, subject to NACA’s discretion.
COMPENSATION:
The salary range is between $27,040 and $31,200 based on a determined hourly rate plus overtime, with consideration of experience.
JOB QUALIFICATIONS:
Education:
- Bachelor’s or Associate’s degree – Preferred
- High School Graduate or Equivalency – Required
- Mortgage and/or real estate courses – Preferred
Experience:
- Two (2+) years of Administrative experience required
Skills and Attributes:
- Energy and enthusiasm for NACA’s mission
- Strong customer service skills.
- Strong organizational skills.
- Problem-solving abilities.
- Ability to work under pressure.
- Ability to work independently with minimal supervision.
- Ability to speak languages other than English a plus. NACA strongly encourages applications from minority and bilingual candidates
HISTORY AND OVERVIEW:
NACA (naca.com), is one of the most exciting organizations in the country. NACA is a national non-profit homeownership, HUD-certified housing counseling and community advocacy organization. We are a high-profile organization whose affordable mortgage programs and community advocacy are frequently featured in the national, international and local media. NACA is the largest and most effective homeownership organization in the country and is rapidly growing with 47+ offices nationwide and a counseling center in Charlotte. We are hiring many additional staff for existing and new offices nationwide, local organizers, and directors based in the Boston corporate office. NACA is the premier homeownership and advocacy organization that is both respected and feared. As a result of NACA’s large and growing Membership nationwide, NACA is now increasingly focused on harnessing its power to demand economic justice for all.
Started in 1988, NACA has a strong track-record of successful advocacy against predatory and discriminatory lenders. NACA’s success is a result of its aggressive, confrontational advocacy. We have taken on campaigns against some of the country’s most powerful companies and individuals and won. NACA has revolutionized mortgage lending with its mortgage programs and advocacy. NACA continues its aggressive advocacy for working people and communities in the fight for economic justice and affordable homeownership for all. In addition to affordable homeownership, this includes taking on issues such as student debt, tax equity, voter access and other economic justice issues.
In addition to its advocacy efforts, NACA has established the national standard for homeownership programs. NACA’s industry-leading programs include:
- Purchase – For homebuyers who will be owner-occupants, the Purchase Program makes the right to affordable homeownership a reality for homebuyers. By basing its mortgage underwriting criteria on homebuyers’ overall circumstances and not on traditional risk-based pricing or credit scores, NACA provides broad access to its best-in-class mortgage – a mortgage with no down payment, no closing costs, no fees, no requirement for perfect credit and always at a below-market, fixed interest rate. NACA has $13 billion in mortgage commitments from the country’s largest lenders to support this program.
- Renovations – For Purchase Program homebuyers whose property is in need of repairs, NACA’s Home and Neighborhood Development (“HAND”) department assists them throughout the repair and renovation process.
- Homeowner Assistance – For Purchase Program homeowners who experience financial difficulties, NACA’s Membership Assistance Program (“MAP”) provides services including mortgage modifications, payment agreements and financial assistance to help avoid foreclosure.
- Home Save – For homeowners with an unaffordable mortgage, NACA is the largest and most effective program in providing affordable solutions to over 250,000 at-risk homeowners nationwide. NACA has been able to restructure unaffordable mortgages by permanently reducing interest rates and reducing outstanding principle balances to achieve affordable mortgage payments.
For more information about NACA and its history and programs, visit www.naca.com.
APPLICATION PROCESS:
Applicants must complete the application at www.naca.com. NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, are strongly encouraged to apply.
To follow-up and for inquiries regarding this and other positions contact NACA’s HR Department at
[email protected] or call 617-250-6222.
This job description is solely for descriptive purposes with NACA reserving the right to make unilateral changes to this job description including the compensation for all staff or on an individual basis. NACA may also change the compensation during campaigns, activities and events at its discretion. This does not constitute a contract for employment. Nothing herein shall limit NACA in its sole discretion from terminating an AA for any reason or no reason with employment on an “at-will” basis.
