Job details
Salary $10 – $13 an hour
Job Type Full-time
Qualifications
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Full Job Description
Essential Job Functions
- Performs daily Front Desk functions such as guest check-in and check-out, answering phones, completion of shift check-list, processing related transactions, etc.
- Duties may include outdoor “curbside check-in” of guests to ensure the health and safety of all guests and associates.
- Directs owner and guest requests to the correct department. Responds courteously, efficiently, and professionally to guest service requests.
- Performs light administrative duties such as sending and receiving faxes, making copies, sending e-mail correspondence
- Greets, registers, establishes necessary credit for and issue keys appropriately to guests.
- Answers telephones with proper telephone etiquette and direct calls accordingly.
- Receives guest requests and/or complaints and ensures that appropriate actions have been taken.
- Answers inquiries pertaining to the resort’s amenities, services, policies, area attractions, dining, and directions.
- Completes check-out procedures, collects payment, and makes a change for guests as required.
- Makes, confirms, and cancels reservations for guests or answers a variety of questions for guests pertaining to their reservations.
- Distributes guest and staff mail and messages as necessary.
- Posts charges for faxes, copies, and other items as needed.
- Performs other duties as assigned
Minimum Qualifications:
- Incredible interpersonal skills
- Ability to make connections with guests
- Great organizational skills
- Incredibly detail-oriented
- Always able to put on a friendly smile
- Amazing communication abilities
- Experience using booking software is preferred
- Good English speaking skills
Job Type: Full-time
Pay: $10.00 – $13.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
We provide masks, disinfectants, and follow CDC Guidelines upholding our staff and company accountable to following proper safety protocols.
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location:
- One location
- Multiple locations
Work Remotely:
- No
