COMPANY:LBA Hospitality
POSITION:Administrative Assistant
DEPARTMENT:Hotel Staff
STATUS: Full Time
SHIFT:First / Day Second / Afternoon
REQ #:5057769
Job Summary
Responsible for providing administrative support to the General Manager. Duties will include assisting with administrative functions relating to Operations, Human Resources and also assist with Sales and Food & Beverage functions as needed. Provides customer service to guests addressing needs and answering questions as necessary or filed issues that need to be brought to the General Managers attention. Performs other administrative duties as assigned.
PRE REQUISITES
Associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
Associates in positions with administrative duties must maintain and protect the confidentiality of all company and associate information. Tact and discretion must be used in all dealing with confidential and sensitive information.
- Previous administrative or operations experience in a hotel preferred.
- College degree (BS/BA) preferred.
- Must be computer literate and able to use other office equipment to include scanner, fax machine and photocopier
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
For this position specifically:
- Excellent skill set utilizing Microsoft Outlook, Word, Excel and PowerPoint.
- Must be able to speak and read English, the ability to communicate in another language may be helpful.
- Must display professionalism, honest and trustworthiness at all times.
- Must be able to lift and carry 30 pounds, push/pull 50 pounds, sit or stand for long periods of time and must be able to drive.
Required Knowledge, Skills and AbilitIes
Knowledge and skills:
- Effective communication skills, written and verbal.
- Ability to work independently, perform multiple tasks, and meet deadlines.
- Must possess strong organizational skills.
- Ability to maintain strict confidentiality.
- Ability to communicate English effectively, both verbally and in writing.
- Must possess the ability to engage clients and coworkers on difficult issues and come to a mutual resolution as the norm.
- Must possess the ability to inspire confidence in and gain respect from superiors, peers and customers.
- Must possess a professional and can do attitude at all times and interact positively with customers.
- Must be familiar with entire property, staff, services, hours of operation, type of rooms, locations, rates, and discounts.
Specific Responsibilities
Assists the General Manager (GM) with the daily responsibilities of a hotel(s) sales office, which include, but are not limited to:
- While the GM is away from the hotel, assist guest and potential customers to answer questions or address complaints to find the best possible solution. Forward issues along to GM that need to be escalated to the next level.
- Prepare reports and other correspondence as required by GM.
- Create New Hire files and assist with the processing of New Hire paperwork.
- Assist GM with New Hire Orientations.
- Maintain all office files required for property.
- Facilitate communication with guests and customers over the phone, via email and in person as required.
- Brief/update the GM as needed on upcoming events and deadlines relevant to the operation of the hotel.
- Assist with general purchasing duties to include office supplies, uniforms, name tags and other areas as assigned.
- All other clerical/accounting duties as assigned.
- Attends in-house meetings and participates on conference calls as directed by the GM.
- Maintain safety and security practices, have thorough knowledge of emergency procedures.
- Report maintenance issues related to function rooms and equipment to the GM.
WORKING CONDITIONS/SPECIAL REQUIREMENTS
Potentially works occasional weekend days as deemed necessary by the General Manager.
POSITIONS FOR POSSIBLE ADVANCEMENT
- Property Operations positions (hourly)
- Sales Coordinator or Sales Manager
- Director of Sales
- Assistant General Manager
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Brand: Residence Inn
Address: 309 Coronado Drive Clearwater, FL – 33767
Property Description: RCW-Residence Inn-Clearwater, FL
Property Number: 4075
