Administrative Assistant/Customer Support
Seeking a Tech Savvy Administrative Assistant to join our team in Palm Harbor, FL!
Our ideal candidate has exceptional oral and written communication skills and extremely detail orientated. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Must be able to provide our clients with a top-notch customer service experience.
Compensation:
$13 – $15 per hour
Responsibilities:
- Plan office events and schedule arrangements for travel if necessary
- Inform team members regularly about the status of projects and any setbacks or achievements
- Plan community events to market the company and increase brand awareness
- Facilitate communication between our customers and team to ensure customer satisfaction
- Grow in the position through continued learning and revitalization of skillsets in related duties
- First on incoming calls for customer support
- Present company products and services to existing customers
- Resolve customer inquiries via helpdesk and online chat
- Membership retention with mentoring and coaching
- Accounts Receivable- Includes calling past due accounts
- Set up webinars using Zoom and Go To Webinar
- Post videos and blog content on Word Press
- Manage CRM to send emails and texts
- Teach members marketing strategies
- Manage Facebook groups
- Mailing gifts and handwritten notes to current members
- Manage Schedules with Google calendar
- Use Excel, Word and Adobe Acrobat for document creation
Qualifications:
- History of being deadline-driven and extremely organized
- Customer service experience in our industry is preferred
- Associate’s degree preferred but not required to apply
- Shows great interpersonal skills and excellent written communication
- Navigates computer programs with ease to provide a quick front-desk experience for customers
- Excellent verbal communication and writing skills
- Technical skills are required and the ability to figure out tasks
- Superior phone skills– there is a lot of phone work in this position
- Attention to detail and ability to multitask
- Extremely organized, meticulous with details, proactive and a creative mindset
- Willingness to learn and ability to self teach
- Highly resourceful and self starter
About Company
The Mortgage Marketing Animals is one of the top marketing consulting firms, in the U.S., for Loan Officers. Carl White and Tammy Schneider are the proud owners of Mortgage Marketing Animals & The Freedom Club. For nearly 20 years Carl has helped loan officers implement proven marketing strategies with great success by giving specific instructions on how to drastically increase monthly loan production and income while working only 32 hours per week. By following the strategies that he and his team provide, his clients are able to regain the freedom to do the things they want to do. Worrying about when, and where the next deal will come from is no longer a concern.
