Posting Details
Department: Information Technology 0-3510-000
Salary Plan: Temporary
Hiring Salary/Salary Range: $11/hour
DUTIES:
Please note that the following description of duties is not exhaustive:
- Employee will be responsible for providing Level I Service Desk support for hardware, software and end user inquiries via phone, chat, email and in-person interactions.
- Enter and update trouble tickets in the Desktop support database.
- Create documentation on install processes, troubleshooting techniques and specific problem resolution for use by fellow co-workers.
- Support clinical and academic system software residing on local user PC’s, servers and networked devices.
*This position will need to perform the duties listed above remotely as needed.
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a high school diploma, or equivalent, with one year of general office experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.
PREFERRED:
- Windows 7 through 10 and Mac OSX experience
- 1 year professional computing experience.
- Prior technical documentation experience.
- 2 years college experience
SPECIAL SKILLS:
- Knowledge of principles and operation of computer systems and related peripheral equipment.
- Ability to analyze and troubleshoot client issues via multiple contact methods.
- Ability to learn and adapt to a dynamic technical environment.
- Basic computing experience in a formal or informal job capacity.
- Critical thinking and problem solving skills.
- Excellent time management skills.
- Mobile device experience including Apple and Android.
- Ability to function with a diverse team with a large workload.
- Strong communication skills with fellow coworkers, management, and other groups within the USF Information Technology department.
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 24963
Posting Date: 04/14/2020
Posting End Date: 04/21/2020
How To Apply
Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
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Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
Work Location
Campus map and location overview: USF – Tampa Campus
About USF
The University of South Florida System is a high-impact, global research system dedicated to student success. The USF System includes three institutions: USF; USF St. Petersburg; and USF Sarasota-Manatee. The institutions are separately accredited by the Commission on Colleges of the Southern Association of Colleges and Schools. All institutions have distinct missions and their own detailed strategic plans. Serving over 48,000 students, the USF System has an annual budget of $1.6 billion and an annual economic impact of $4.4 billion. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees in the USF System, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here.
