Be Part of the Show at the Straz Center for the Performing Arts!
Located in downtown Tampa, the Straz offers flexible hours, event-based schedules including evenings and weekends, and a team-based work environment. Straz benefits for full-time staff include options for health/dental, vision, and other benefits plus a generous 403(b) plan.
The Admissions Coordinator position focuses on providing a premier guest experience for Patel Conservatory families. The Admissions Coordinator is responsible for processing student enrollment and withdrawal from classes to include the set up and maintenance of accurate student records. This position serves as a primary point of contact in response to requests for information pertaining to classes and registrations.
Primary Duties and Responsibilities:
Registration and Administration:
- Uses registration system to capture information from prospective students and verify accuracy of information for current students.
- Assists with processing student enrollments and other orders in Tessitura and ASAP systems.
- Coordinates the student orientation process, registration system, parking, student badges, etc.
- Checks-in students for private lessons and ensures lesson have been paid for.
- Maintains up-to-date class rosters for all teachers.
- Maintains a neat and organized Library.
- Completes other Admissions-related special project duties.
Financial Interactions:
- Receives payments and processes all financial transactions into the student registration system.
- Closes batch and verifies totals at the end of each shift.
- Assists with past due balance collections.
Sales and Customer Service:
- Proficient with the course catalog, events/class schedules, observing classes, attending meetings and keeps abreast of department policies for exceptional customer service.
- Possesses knowledge of Straz Center donations and benefits for Conservatory families.
- Provides information by phone and email regarding classes, camps and programs offered.
- Proactively turns interested parties into students.
- Customer service: Responds to inquiries in a timely manner with accurate information.
- Maintains accurate enrollment waitlists.
- Takes ownership of customer issues and sees them through to resolution.
Minimum Qualifications (Knowledge, Skills, and Abilities):
- Must be able to work on-site daily.
- Must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for employment.
- Strong customer service skills.
- Strong interpersonal skills and teaming skills to create positive relationships with parents, students, and staff.
- Excellent communication skills (both verbal and written).
- Strong organizational and multi-tasking abilities.
- Detail oriented individual with strong administrative skills.
- Ability to resolve telephone and in-person inquiries in a tactful and friendly manner.
- Ability to maintain confidentiality and use appropriate discretion in the performance of job duties.
- Ability to remain poised and effective in a dynamic, fast-paced work environment.
- Ability to perform basic math equations correctly.
- Proficiency with Microsoft Office applications including Outlook, Word, and Excel. Intermediate Excel proficiency required.
- Availability to work a flexible schedule including evenings and weekends as needed.
Education and Work Experience:
- High school diploma.
- Previous experience in customer service and administration preferred.
- Spanish as a second language is helpful.
The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Please visit our website at www.StrazCenter.org to learn more about the Straz Center.
https://strazcenter.applicantpro.com/jobs/1892227-140118.html
