Summary/Objective: An Agent Ambassador enjoys working with people. This is someone who values education and more importantly teaching others. Agent Ambassador learns quickly, adapts to a quickly changing environment and is equipped to help those in the office do the same. This is someone who understands they will be in a blended position encompassing education, marketing and administrative support. They will be hyper-focused on making sure our internal customers {our agents} are supported, encouraged and thriving. An Agent Ambassador is a self-starter who is organized and capable of being skilled in wide-range of technology, marketing, social platforms and front office platforms. They take ownership in finding and teaching ways to help our sales professionals grow their business using our tools, run their business more efficiently or simply provide them an encouraging word. Agent Ambassador is a master of helping the office thrive by balancing varying tasks so the office runs like a well-oiled machine. An Agent Ambassador supports the Market President by being her right-hand and creating a magnetic office environment.
- Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for greeting all customers, staff, and sales associates entering the office.
Responsible for ensuring a productive office work environment.
Ensures that office management and sales associates are provided with professional and rapid responses to all inquiries and requests.
Trains sales associates, helps to improve their technical skills, and encourages their professional and financial development.
Oversee and manages the offices social media presence within the community
Direct and train marketing and educational growth initiatives within the office to help with overall sales growth and productivity
Schedules trainings and office functions within the office
Utilizes systems to remain organized that allows the office, leadership and sales executives to function at their highest capacity.
- Competencies
Collaboration Skills, ability to interact with both internal and external customers at all levels
Communication Skills, verbal and written
Ethical Conduct
Organizational Skills, ability to multi-task, prioritize, and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.
Personal Effectiveness/Credibility
Technical Capacity
· Work Environment/Dress Code
Dress code is office/indoor environment business attire.
- Agent Services
Office Orientation for new agents
Responsible for computer tasks, problem solve printer and copier issues, accounting issues, documentation, agent billing
- Management Services
Direct Manager/Broker business (including calls from the general public, other realtors, vendors, etc.) when appropriate
Process and maintain all new and existing agent files
Purchase and maintain inventory of all office materials, supplies, forms, etc…
Collect E&O
Oversee month end procedures
Back-up Systems Operator and Receptionist
Coordinate, and disseminate office calendar(s)
Distribute incoming mail
- Accounting Services
Process sales contracts (ensure all paperwork is in order; create a STR, etc.)
Process escrow deposits and escrow check requests (ensure all paperwork is in order, checks have cleared the bank, etc.)
Process closings (deposit checks, ensure all paperwork is in order, request agent commission checks)
Process month-end reports and charts
Review office bills for management approval and send to accounting for payment
Process purchase orders and check requests
Responsible for Petty Cash (if applicable)
· Technology
Train agents and Brokers with necessities for running a successful Real Estate Business (i.e. Database compilation and set-up, Drip Campaign Set-Up)
Provide technology training in-office that is specific to company or industry relative technology, tools or systems (i.e. MLS Searches, Use of a CMA tool, Transaction Management technologies)
Provide agent guidance on resources and technologies needed to enhance their business which will ultimately elevate their overall experience with us as a company.
- Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear for customer communication and computer input. This is largely a sedentary role; however, some filing and movement through the office is required. This would require but is not limited to the ability to lift files, open file cabinets, and maintain office equipment.
- Position Type/Expected Hours of Work
This is a full-time position. Business hours are Monday through Friday, 8:30 a.m. to 5:30 p.m.
Occasional evening and weekend work may be required as job duties demand.
· Travel
Local travel when necessary
- Preferred Education and Experience
High school diploma or equivalent
1-2 years of previous General Office and/or Real Estate Office Experience
- Additional Projects and Tasks as Assigned
Must be proficient in Microsoft Office Suite (Outlook, Word, Publisher, and Excel), have a fundamental understanding of downloading & manipulating digital photos, and must have experience in utilizing an MLS system or inputting data into some type of database system(s).
- Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may be modified at any time with or without notice.
C*apstone tropical holdings (CTH) *operates the residential, commercial, and property management divisions for Berkshire Hathaway HomeServices Florida Properties Group. Also included under the CTH umbrella are Capstone Title and Capstone Insurance. It is the mission of CTH to utilize its world-class team of professionals and systems to guide people in making great real estate and financial decisions. We offer a full complement of solutions to meet the changing needs of today’s consumer including: residential and commercial real estate services, residential and commercial property management, title and closing services, mortgage services, relocation, auction, REO, new homes solutions, property and casualty insurance.
Berkshire Hathaway HomeServices Florida Properties Group has been locally owned and operated in the Tampa Bay area for more than 50 years and consistently ranks among the Top 25 companies in the Berkshire Hathaway HomeServices network. The company began as a single office in 1959 and has since grown into a full service organization with over 20 offices serving a 6-county area. Business partners Dewey Mitchell and Allen Crumbley aligned the original Tropical Realty with the Prudential Real Estate Network in 1988. Berkshire Hathaway, led by Chairman and CEO Warren Buffett, acquired the Prudential Real Estate network in 2012. Berkshire Hathaway is the fifth leading public company in the world.
All candidates must successfully pass a background check as well as a pre-employment drug screening.
Capstone Tropical Holdings is an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
COVID-19 considerations:
To keep everyone as safe as possible, we have hand sanitizer throughout the office. We wear masks when away from our desk and practice 6’social distancing.
Experience:
- Office Administration: 2 years (Preferred)
- real estate: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Location:
- Tampa, FL 33609 (Required)
Real Estate License Required:
- No
Benefit Conditions:
- Waiting period may apply
