Job Summary
NM Residential is seeking an experienced Apartment Leasing Consultant to provide leasing support to our Clearwater property.
Responsibility for the performance of all activities related to apartment rentals, move-ins and lease renewals interacting with prospective and current residents to achieve maximum occupancy. Activities include generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation and completing move-in paperwork and procedures in accordance with applicable laws and company policies. Leasing consultants also assist with the on-going relationship with the residents throughout their tenancy. This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.
Essential Responsibilities:
- Successfully market vacant units and renew occupied units
- Conduct market surveys to analyze competitors
- Track all telephone and office traffic
- Conduct property tours to prospective residents demonstrating the property’s amenities
- Follow-up with potential residents who are up for renewal until the lease is “closed”
- Conduct credit checks and income verifications on prospective residents while maintaining complete confidentiality
- Draft leases for new residents and renewals for current residents
- Walk vacant unit/inspect and report any repair items in show apartments/models
- Prepare welcome packages for new residents/resident connect
- Schedule move-in/move-outs (elevators, keys, etc.)
- Provide customer service to current residents
- Plan and coordinate events to promote resident retention
- Process maintenance/work orders
- Maintain control in emergencies
- Check-in all resident packages delivered to the office
- General administrative duties (i.e. filing, answering phones, mail, faxing, email, collecting rent)
- Attend and participate in property staff meetings
- Efficiently multi-task and prioritize various activities
- Completion of internal training
- Performs other duties as assigned by Management.
Qualifications:
Educational Requirements: High-school diploma/GED
Work Experience: 6mo-1 yr. of apartment leasing experience
Other Skills and Abilities:
- Administrative Skills- Answering phones, filing, typing, emailing correspondence, faxing, mailing and data entry
- Analytical Skills- Analyzing leases, work orders, identifying discrepancies on invoices, evaluating prospective residents’ needs and how to resolve them
- Communication/Language Skills- Written/oral communication with staff and residents, interaction with vendors and marketing contacts, policies and procedures
- Computer Skills- Excel, Internet, Outlook, Word and MRI
- Coordinating Skills- Scheduling resident activities, prospective resident appointments and prioritizing tasks
- Creative Skills- Marketing presentations, sales and leasing
- Mathematical Skills- Calculating lease balances, move-in costs, credit/debit to income, pro-rating leases, calculating special rates (i.e. pets and garages)
- Other Skills- Confidentiality, customer service, diplomacy, initiative, team orientation and time management
Job Type: Full-time
