R0006229
The Service Representative reports to the Property Manager and prepares recently vacated apartments for market readiness and availability to rent to another resident; may respond to service work orders, perform painting and pressure washing duties, grounds keeping, and less technical tasks or to assist a Service Technician in the performance of his/her duties.
The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:
- Appreciating the uniqueness of each individual
- Communicating openly and with integrity
- Embracing opportunities
- Doing the right thing at the right time for the right reasons
Duties and Responsibilities
- Receives “make ready” assignment; gathers all necessary tools, equipment, and supplies needed to make an apartment unit available to rent.
- Checks caulking and applies where needed.
- Evaluates carpet and vinyl flooring for condition; shampoos carpet/vinyl, or replaces carpet/vinyl if needed.
- Checks air conditioning unit, heating unit, water heater, and all appliances; makes minor repairs if needed; contacts Service Technician for more extensive repairs or replacements.
- Repairs or replaces baseboards or trim as needed.
- Polishes and varnishes cabinets and other woodwork as needed.
- Checks all doors and windows and re-keys all locks.
- Repairs holes in walls and performs painting duties as needed.
- Responds to service work orders to make less technical repairs or replacements; assists maintenance staff as needed.
- Performs pool maintenance and landscape duties as needed, including pressure washing and cleaning.
- Frequently interacts and communicates effectively with residents, property staff and/or vendors to complete maintenance duties and requests.
- Performs other related duties as assigned to meet the needs of the business.
Required Qualifications
- High School Diploma/GED required
- Six (6) months of experience performing work requiring constant physical activity
- Ability to read and understand written instructions and complete standard paperwork
- Ability to work in outdoor environments exposed to adverse weather conditions
Preferred Qualifications
- Previous make-ready work experience at a residential property preferred
Knowledge, Skills, and Abilities
- Ability to understand basic instructions and follow a checklist of tasks
- Skill in using basic hand tools
- Ability to perform basic work in electrical, plumbing, painting, and carpentry
- Knowledge of safety procedures
- Ability to assess detailed repairs and replacements in a vacant apartment to make it available for a new resident
- Skill and ability to clearly and concisely communicate effectively verbally and in writing with residents, property staff and/or vendors
- Ability to perform physical labor and to lift heavy weights regularly
010285
MAA is a real estate investment trust (REIT) that focuses on the acquisition, selective development, redevelopment and management of multifamily homes throughout the Southeastern and Southwestern regions of the United States.
Our mission at MAA is to deliver superior service and value for our residents, employees and shareholders. We refer to this as creating “A Brighter View” and we are doing it every day.
In fact, we proudly display “Our Brighter View” plaques at every MAA office just to serve as a daily reminder of our focused mission. MAA is committed to remaining true to our rich tradition of service to each other, to our residents, and to our shareholders. We respect the privilege to providing value to those whose lives we touch.
