DEPARTMENT: Business Office
REPORTS TO: Business Office Manager
WAGE: Non-Exempt
General Purpose:
Responsible for operation of the switchboard and paging system. Greets visitors and gives directions to residents, visitors, and guests, and supports clinical activities.
Essential Job Functions
This facility expects their employees to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. Therefore, the following list of duties is not all-inclusive:
- Operate paging/telephone system as required
- Answer telephone; determine the nature of the call and direct caller to appropriate individual or department.
- Receive inquiries and release information in accordance with established policies and procedures.
- Deal with Patient Trust Fund, as directed by Business Office Manager.
- Greet visitors. Direct to appropriate office and/or resident room.
- Give directions/information to visitors, guests, residents, sales representatives, etc.
- Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
- Receive, sort, and distribute mail as directed.
- Operate copier, office machines, etc., as directed.
- Operate computer as directed.
- Order supplies, as directed.
- Assist department directors in administrative matters. (i.e. typing reports, correspondence, etc.)
- Attend in-service education programs in order to meet facility educational requirements.
- Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill & Evacuation Procedures and know how to use the information.
- Maintain confidentiality of resident and facility records/information.
- Protect residents from neglect, mistreatment, and abuse.
- Protect the personal property of the residents of the facility.
- Others as directed by the supervisor or administrator.
Minimum Qualifications
- Organized and detailed in work performance.
- Good communication skills with excellent self-discipline and patience.
- Genuine caring for and interest in elderly and disabled people in a nursing facility.
- Comply with the Residents’ Rights and Facility Policies and Procedures.
- Perform work tasks within the physical demand requirements as outlined below.
- Perform Essential Duties as outlined above.
Working Conditions
- Subject to frustrations in meeting work demands due to frequent interruptions.
- Fast-paced, required to make decisions quickly
- Involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
- May work beyond normal duty hours, on weekends, and in other positions temporarily, when necessary.
- Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
- May be subject to the handling of and exposure to hazardous chemicals
Physical and Sensory Requirements
- Assist in the evacuation of residents during emergency situations
- Meet general health requirements set forth by the policies of this facility, which may include a medical and physical examination.
Sitting
6 – 7 hours per 8-hour work shift. Alternates as needed to standing or walking.
Walking
1 – 2 hours per 8-hour work shift. Alternates to sitting on an occasional basis and to standing on a frequent basis.
Standing
2 – 3 hours per 8-hour work shift. Alternating to sitting on an occasional basis and to walking on a frequent basis
Key: Rarely = ≤ 5% Occasionally = 0% – 33%; Frequently = 33% – 66%; Constantly = 66% – 100%
*(Rarely – would most likely occur in emergency situations only)
Lifting:
WEIGHT
FREQUENCY
OBJECTS
1-10 lbs
Constantly
Paper, phone, and files
11-20 lbs
Frequently
Paper and file boxes
21-35 lbs
Occasionally
Paper and file boxes
36-50 lbs
Rarely
Equipment and supplies
51-75 lbs
Rarely*
Transferring of residents
Carrying:
WEIGHT
FREQUENCY
OBJECTS
1-10 lbs
Constantly
Paper, phone, and files
11-20 lbs
Rarely
Paper and files boxes
21-35 lbs
Rarely
Equipment and supplies
36-50 lbs
Rarely
Equipment and supplies
51-75 lbs
Rarely*
Transferring of residents
Bending: Occasionally
Squatting: Rarely
Kneeling: Rarely
Crawling: None
Climbing: None
Reaching: Occasionally
Grasping: Occasionally
Fine Manipulation: Frequently
Driving: Frequently
Exposure Determination Information:
Numbers 1 through 3 indicate the risk potential of your exposure to blood or body fluids. Established procedures identify the appropriate personal protective equipment that you should use when performing tasks. The following numbers indicate your risk potential:
It is highly likely that while performing the functions of this job, there will be tasks that will require you to be exposed to blood or body fluids.
This job does not normally involve contact with blood and/or body fluids but while performing the tasks associated with this job, it may be necessary for you to perform a task that involves exposure to blood or body fluids.
This job does not typically involve exposure to blood or bodily fluids. However, if the employee is trained in first aid/CPR, this may entail some exposure risk.
The position of Office Assistant has an exposure determination of .
EMPLOYMENT AT WILL: It is the express policy and intent of this facility that the employment relationship is one created and governed by the continuing will of both parties. I understand and agree that my employment is for no definite period and may, regardless of the date of payment of my wages and salary, be terminated at any time without prior notice and without cause by either party, unless provided otherwise by a written agreement signed by the President of this company.
NONDISCRIMINATORY STATEMENT: This facility does not discriminate on the basis of race, religion, national origin, color, creed, sex, age, disability, marital or veteran status with regard to employment.
