About the Job
POSITION: Assistant Community Manager (Full-Time, Non-Exempt)
DIRECT REPORT: Community Manager
SUMMARY
As an Assistant Community Manager, you are primarily responsible for providing comprehensive support in all aspects of community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance and administrative activities.
RESPONSIBILITIES(Including but not limited to)
- Consistently achieves property occupancy goals.
- Assists in giving leasing tours, answering leasing phone calls and processing online inquiries as needed.
- Ensures efficient and courteous response to all resident requests.
- Assists the Community Manager in designing and implementing a resident retention program, i.e., a newsletter, resident referral program or social activities.
- Maintains inventory and orders all necessary administrative supplies and equipment for the maintenance department.
- Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms, files and reports.
- Reports any unusual or extraordinary circumstances regarding the residents or the property.
- Assists in lease audits.
- Ensures that the community maintains all compliance regulations.
- Assists the Community Manager in interviewing, screening and hiring of any potential employee for all departments.
- Assists the Community Manager in subsequent orientation, training and scheduling of all Team Members.
- Assists the Community Manager in any disciplinary or promotional recommendations with regard to all office personnel.
- Participates in Cardinal U training as required.
QUALIFICATIONS
- Thorough knowledge of leasing techniques and sales for student housing
- Maintains a consistent level of professional customer service
- Prior experience in student housing and community relations preferred
- Thorough knowledge of Cardinal Group policies and procedures and community policies
- Excellent computer skills: Microsoft Word, Excel, and Outlook
- Working knowledge of Yardi is preferred
- Available to work weekends
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
- Ability to embody the Cardinal Culture and Cardinal Core Values every day
ADDITIONAL BENEFITS
- Unparalleled companyculture & core values
- Ongoing training
- Career growth opportunities
- Exceptional benefits / PTO
COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility
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