Assistant Community Manager – Carlyle at Crosstown / Cortland Partners (Tampa)

At Cortland, you map the story of your success. We don’t adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

As an Assistant Community Manager, you help the Community Manager oversee the operations of a multi-million dollar, multifamily apartment home community. Here are the roles you’ll play:

The Problem Solver

• • Always ready to take charge and find a way to fix residents’ issues – no matter what they are
  • Relate well to all types of personalities – even if they seem to come from a totally different planet
  • Able to shift gears quickly and often; one minute you’re billing and filing, and the next you’re fielding a call about excessive noise or a leak in an apartment
  • Love listening to people’s problems and then dishing out good advice

The Rule Enforcer

• • Give residents what they want whenever possible, but understand that rules are made for a reason and feel comfortable laying down the law when necessary
  • Handle difficult tasks with empathy, but never shy away from a challenge
  • Won’t lose sleep knowing that tomorrow you may have to collect delinquent rents or even carry out an eviction
  • Share the organization’s priorities with your team, making sure they follow protocol and motivating them to go above and beyond the call of duty

The Organizational Genius

• • Keep track of a crazy number of details – without feeling like your head might explode
  • Can find the fun in methodically arranging a mountain of documents into super-organized, color-coded files
  • Keep information so orderly that a third grader could easily tell which units are vacant, which are late on rent, and which have maintenance issues
  • Act as the gatekeeper of information, accumulating details and documents (like site photographs and rent collection receipts) to create insightful community status reports

THE IMPACT YOU CAN MAKE

• • Residents are so happy in your community — they might just become lifers.
  • The Community Manager can sip pina coladas in peace while on vacation, completely confident in your ability to take the helm and keep the ship fully afloat.
  • Associates, vendors, and residents always have the information they need because your communication skills are that good.

YOUR BUILDING BLOCKS OF SUCCESS

• • Communicate effectively with people from very diverse backgrounds
  • Able to enforce policies with empathy
  • Resourceful problem solver
  • Impeccable record-keeping and reporting skills

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.