Royal American Management, a national property management company, is seeking a full-time Assistant Community Manager experienced in Tax Credit and HUD for an apartment community in Tampa, FL.The successful candidate will be responsible for all on-site operations and achieving established financial and operation objectives. Applicants should be multi-skilled, a self-starter and a strong leader with excellent communication skills. See Job Description below.
Previous property management or leasing experience required. Responsible for assisting the community manager with the daily operations of the property. Strong written and verbal communication skills a must. Strong Microsoft Office skills a plus. Experience in Tax Credit, HUD and OneSite preferred.
Compensation includes:
- Competitive salary
- Company-paid benefits: life insurance and LTD
- Company-subsidized health benefits
- Wellness programs
- Employee Assistance Program
- 401(k) matching contribution
- Fifteen (15) days Paid Time Off (PTO) in the first year
- Ten (10) paid holidays
- Tuition reimbursement programs and annual scholarship program
EOE and Drug Free Workplace
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JOB DESCRIPTION
Under direct supervision of the Community Manager, the Assistant Community Manager acts as the administrative assistant for the property and is responsible for understanding all company policies and procedures and assisting the Community Manager in implementing such on the property.
The Assistant Community Manager is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with leasing, marketing, and resident relations for the community. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.
Job Duties and Responsibilities:
This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.
- Creates positive, welcoming, supportive environment for residents, visitors, and community associates
- Assists Community Manager in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
- Maintains knowledge and awareness of market conditions affecting leasing and operations
- Assists Community Manager in developing and executing marketing and advertising campaigns for apartment leasing.
- Assists with development and implementation of resident services programming
- Maintains sound rent collection procedures, including following up with delinquent accounts
- Delivers rent deposits to bank and submits relevant documentation
- Assists in overseeing the security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns
- Maintains familiarity with all procedures and requirements for accounts payable
- Assists in the preparation of the annual operating budget, and works with the Community Manager to maintain budgetary guidelines
- Assists in monitoring landlord-tenant relations and mediates disputes when necessary
- Utilizes maintenance software program to enter in and track service request, and regularly reviews maintenance reports
- Inspects apartments for move in condition and turn over status
- Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
- Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed
Knowledge, Skills and Abilities (KSAs):
- Ability to perform all functions of a Leasing Consultant
- Work flexible schedule, including evenings and weekends
- Travel for the purpose of conducting property business
- Work under multiple time constraints
- Computer literacy
- Excellent customer service skills
- Demonstrate strong written and oral communication skills
- Proficiency in One Site preferred
Education and Experience:
- High School Diploma or Equivalent
- Minimum of one year property management or leasing experience
- Experience in Tax Credit and HUD preferred
Essential Job Functions:
- Must be able to access all areas of the property’s grounds and structures, including multilevel structures, with or without the aid of an elevator.
- Work with a computer for a minimum of 7 hours daily either standing or sitting
- Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property
- Able to step in as acting Community Manager if the need arises
Job Type: Full-time
Salary: $0.00 /hour
Experience:
- Property Management: 1 year (Preferred)
- Leasing: 1 year (Required)
- Customer Service: 1 year (Required)
Education:
- High school or equivalent (Required)
Location:
- Tampa, FL (Required)
License:
- Driver’s License (Required)
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Tuition reimbursement
