The Assistant Community Manager/ Family Support Coordinator acts as the administrative assistant for the property and is responsible for understanding company policies and procedures and assisting the Community Manager in implementing such on the property. The Assistant Community Manager is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with leasing, marketing, and resident relations for the community.
In the Family Support Coordinator role, the incumbent facilitates and coordinates various activities and training methods to assist adult residents with improving their prospects for self-sufficiency, employability, health care and economic self-reliance. In addition, the Coordinator will assist community residents with improving their education opportunities by providing tutoring, computer training and other creative and educational activities.
This position receives support from the Community Manager and RAM’s Resident Services Coordinator. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.
Essential Job Duties and Responsibilities:
- Create a positive, welcoming, supportive environment for residents, visitors, and community associates
- Assist Community Manager in attracting, screening, and selecting prospective residents in accordance with federal and state governing program laws and regulations utilizing the set Resident Selection Criteria
- Maintain knowledge and awareness of market conditions affecting leasing and operations
- Assist Community Manager in developing and executing marketing and advertising campaigns for apartment leasing
- Maintain sound rent collection procedures, including following up with delinquent accounts
- Deliver rent deposits to bank and submit relevant documentation
- Assist in overseeing the security deposit administration including inspecting units to determine resident’s balance or refund, prepare disposition letters, and process security deposit returns
- Maintain familiarity with all procedures and requirements for accounts payable
- Assist in the preparation of the annual operating budget, and works with the Community Manager to maintain budgetary guidelines
- Assist in monitoring landlord-tenant relations and mediate disputes when necessary
- Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
- Inspect apartments for move in condition and turn over status
- Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
- Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed
- Provide resources to residents to assist with finding employment as part of a Resident Employment Assistance program
- Provide resource and referral information to residents to assist with basic family needs, including but not limited to childcare, transportation, medical care, chemical and drug addiction, elderly services, food pantry, clothes closet, domestic violence, energy assistance, housing assistance, etc.
- Provide residents with personal interest workshops, social and holiday activities, and community and safety involvement activities
- Provide software instruction in Microsoft Office applications, Microsoft Windows and Internet basics as part of a computer literacy program.
- Market programs to the community and residents, post flyers throughout the community, develop and distribute monthly activity calendar highlighting all workshops, classes and activities to take place during the upcoming month
- Complete and submit by email accurate monthly reporting package
- Maintain accurate documentation showing resident participation levels and progress
- Develop community partnerships
- Raise funds to supplement current budget
- Coordinate transportation and/ or transport residents for shopping and activities and assist them with groceries, walkers, and other mobility equipment.
- Maintain clean and orderly appearance of center
Knowledge, Skills and Abilities (KSAs):
- Ability to perform all functions of a Leasing Consultant
- Work flexible schedule, including evenings and weekends
- Travel for the purpose of conducting property business. Must have a valid driver’s license
- Work under multiple time constraints
- Excellent customer service skills
- Demonstrate strong written and oral communication skills
- Proficiency in One Site preferred
- Computer literacy: Strong working knowledge of Microsoft Windows, Microsoft Office applications, and Internet services
- Possess the qualities and sensitive nature to work with residents on all social, economic and educational levels
Education and Experience:
- High School Diploma or Equivalent
- Minimum of one year property management experience preferred
- Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
- An undergraduate degree with a major in a related field preferred
- Prior work experience in social sciences is preferred
EEO and DFWP
