The purpose of this job description is to communicate the responsibilities and duties associated with the position of Assistant Community Manager. It should also be noted that some responsibilities and duties might not be specifically addressed.
General Position Summary:
The Assistant Community Manager is to assist the Community Manager in effectively managing the property. In the manager’s absence, the Assistant Community Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the company and property owners. In addition, the Assistant Community Manager is responsible for all bookkeeping as well as accurate reporting of all deposits, vacancies and income/delinquent balances.
Essential Duties:
Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing.
Fully implement and enforce all policies and procedures as outlined in the FCM Policy and Procedures Manual.
It is the responsibility of the Assistant Community Manager to maintain accurate resident records, update the Community Manager daily of rents collected and delinquent rents, assist the Community Manager in preparing all notices such as late rent letters, dispossessory filings, letters, notice to cure or surrender letters, return payment letters, noise complaints etc., inspect units during eviction process to determine occupancy, and post and deposit all monies received in the office on a daily basis.
Maintain quality staff communications. Assisting the Community Manager in implementing and adhering to the ABC’s of Leasing as well as First Communities TOP TEN MANAGEMENT CONCEPTS. Must possess knowledge of all phases of leasing and resident retention programs. Contact and follow up on all lease renewals. Show and close prospects when needed. Answer and handle incoming calls from current residents always offering them excellent customer service.
Maintain awareness of the market conditions and trends for concessions, contributing ideas to the Community Manager for marketing the community and improving resident satisfaction.
The Assistant Community Manager will assist the Community Manager in updating and maintaining records for move-ins/outs, application status, traffic activity, closing ratios, etc. They will also assist in organizing files, processing all paperwork, and proofreading all leases and letters for accuracy.
The Assistant Community Manager will perform any additional duties the Community Manager or Regional Manager assigns to them.
Assistant Community Manager may also be required to fulfill all the duties of a Leasing Consultant if property size dictates.
Education, Knowledge, Skills
Prefer a minimum of high school degree.
Prior experience in property management or in a related industry preferred.
CAM®,ARM® designation preferred.
Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®, and related is preferred.
Basic understanding of Landlord/Tenant laws and application, familiarity with the state specific Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
Working Environment/Requirements
A portion of the typical work day is spent at desk handling paperwork, resident files, computer entry, correspondence, and resident meetings. Remainder of job requires constant physical walking and leasing demonstrations of community, walking up/down stairs and covering multi-terrain landscape of property. Local travel to bank, purchase office supplies, etc. requires operable personal vehicle and valid driver’s license. Out of state travel may be occasionally required.
