Haven Residential is an employee-owned and operated, property management company headquartered in Louisville, KY. Haven provides best-in-class customer service and goes above and beyond to provide high-quality experiences for their team, residents, and partners. We are onboarding new clients and are looking for dedicated, hard-working team members to join our growing team.
Haven Residential is responsible for the asset management and operational services for multi-family residential properties. The Assistant Community Manager will assist the Community Manager and work closely with residents. The Assistant Manager reports to the Community Manager.Essential Responsibilities:
- Responsible for renewal offers to residents prior to lease expirations, with the assistance of the property manager.
- Responsible for creating and posting 10-day notices and small balance letters for non-payment of rent, sending in late fees, with assistance from a Property Manager.
- Responsible for finalizing paperwork for Move Out Review and submitting it to Haven Residential.
- Enter and close work orders with assistance from the Property Manager.
Assist Community Manager in the following duties:
Resident Management-
Constantly strive to achieve a 95% or higher collected occupancy rate.
Strive to renew 100% of all Resident leases at or close to market rents and 30 days prior to the expiration of the existing lease. Use the budgeted rent schedule or approved prices from the Management Company.
Be the first point of contact for residents.
Perform the duty of showing, accepting applications,s and completing the lease process for current and future available units.
Ensure that all applications are completed accurately and processed according to the guidelines in the section Applications / Leases / Move-Ins.
Submit all leases and applications to the Property Manager immediately upon completion with appropriate deposit dollars.
All Leases must be completely signed, and money paid prior to issuance of property keys and access codes.
Complete resident move-in and move-out checklists with the resident.
Deliver completed lease to Management Company within 24 hours of resident move-in.
Complete the vacate settlement statement and return it and all lease copies to the office within one week.
Complete weekly activity summary and time log and submit as required each week to the Management Company office.
Maintain confidentiality on all matters pertaining to the property, ownership, and residents.
Conduct all business in accordance with the company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State and Local laws pertaining to Multi-Family Housing
Comply with all the practices and procedures as outlined in the Haven Residential Operations and Policy Manual.
Property
Document and log all maintenance requests.
Marketing
Study the surrounding market, noting trends and opportunities with respect to such items as utilities, parking, value-added services, and community needs.
Complete property surveys of neighboring properties focusing on amenities, rents, concessions, and property curb appeal.Conduct open houses and participate in other special events as requested by Corporate Managers.
Distribute all resident communication when asked. (Newsletters, notices, etc.)
Design, recommend to Management Company and implement approved resident retention and incentive programs.
Post vacant apartments on Craigslist and other suitable and approved marketing venues as defined by the Management Company.
Skills/ Training/ Requirements/ Ability/ Work Environment
Language Skills: Intermediate
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills: Intermediate
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
Reasoning Ability: Intermediate
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Intermediate
Specific software and applications required for this position are Microsoft Office (Excel, Word, Teams, Outlook, etc.) and Entrata.
Education/ Experience Requirements: No Degree Required. 1 or more years of experience is preferred.
Specialized Training: Multi-Family property management experience is preferred.
Knowledge, Skills, and Abilities
Requires superior organization and communication skills. Ability to provide courteous and professional service to residents, property managers, and supervisors. Ability to maintain courteous and professional relations with vendors and other service providers. Must be honest in time reporting. Reliable and on time to work.
Physical Demands: Ability to sit for extended periods of time. Ability to lift up to 20 lbs.
Work Environment: Office setting with a quiet noise level.
EEO Statement
Haven Residential is an Equal Opportunity Employer. Haven does not discriminate against race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other classes covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business needHaven Residential
