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Milestone Management, based in Dallas, TX, is one of the country’s largest residential property management firms. With over 1,500 employees, Milestone Management proudly provides exceptional management services to over 180 multifamily properties throughout the U.S.
The Assistant Community Manager/Director is responsible for providing a welcoming environment for greeting customers and an exceptional lifestyle for residents. Provides customer service, information, and assistance to residents, guests and visitors to enhance their experience at the property.
Qualifications:
- High school education or equivalent.
- Ability to read, write and comprehend the English language.
- Must be able to operate computer, facsimile, and calculator.
- Excellent verbal communication skills.
- Four years of customer service related experience preferred.
- Must possess a valid driver’s license.
Essential Functions:
- Directs and oversees the performance of the Concierges, Valet and Bell Captains.
- Leads the work of other co-workers.
- Prepares payroll reporting, verifies accuracy and approves timesheets.
- Prepares and discusses weekly schedule with Community Director.
- Manages the recruiting, hiring, training, counseling, motivating and evaluations of Concierges and Bell Captains with the assistance of the Community Director.
- Ensures subordinates are in compliance with company policies and procedures.
- Conducts annual performance reviews.
- Assist Community Director with planning and implementation of Resident Services, Resident Events and Marketing events as needed.
- Provides a warm and sincere greeting to all residents, prospective residents and guests in the front lobby.
- Performs daily inspection of Lobby, Front Driveway, Mailroom, and Restrooms to ensure community upkeep and pristine curb appeal.
- Performs regular inspections of Coffee Bar inventory and supplies, orders as needed and ensures compliance with budgetary guidelines.
- Submits daily service requests to appropriate employees and assures timely processing.
- Communicates effectively on a regular basis with the Concierge/Bell Captains and Community Director to update him/her on community operations.
- Stays abreast of all policies and procedures as presented in the Policy and Procedure Manual and/or interoffice memos.
- Follows Milestone guidelines to ensure that the common areas are free of safety hazards or liability concerns.
- Maintains working knowledge of laws, rules and regulations governing towing of vehicles and is responsible for keeping the front drive clear of parked cars.
- Assists in the scheduling of resident’s private functions and scheduling appropriate vendors.
- Ensures orderly records are maintained in accordance with Milestone policy for all Resident Services provided by property.
- Assists residents with packages to apartments.
- Alerts residents when they have visitors.
- Ensures that the non-solicitation policy of the property is followed.
- Must always be courteous and helpful to prospective residents, residents, and co-workers.
- Must have reliable transportation in order to attend meetings, make bank deposits, assist with marketing efforts and pick up community purchases.
- Must be available for overtime, evening, weekend, and holidays as needed.
- Must be available to attend functions, events and marketing opportunities as needed.
- Performs other duties assigned by the Community Director.
This is a great opportunity to join a solid, rapidly-growing organization. Milestone Management offers a competitive salary, bonuses, apartment discount, full benefits package including medical, dental, vision, disability and life insurances, 401K program with company match, PTO, personal and sick time, holidays and more.
Real Estate / Property Management
Job Type: Full-time
Experience:
- apartment industry: 2 years
- customer service: 3 years
License:
