SUMMARY/OBJECTIVE
Maintains computer reports and resident files. Manages office in absence of Community Manager. Prepares, explains, and signs leasing agreements to past, present and future residents. Assist Community Manager with staff management. Must be flexible and adaptive to the ever-changing market and the owner’s objectives and company goals.
ESSENTIAL JOB DUTIES
- Implementation of Marketing Plan.
- Greets customers with friendly, courteous attitude.
- Answers telephone with appropriate greeting.
- Schedules appointments to show apartment homes.
- Shows apartment homes to customers and explains the main features and benefits of each.
- Takes rental applications and conducts credit checks on applicants.
- Prepares and signs leasing agreements with renewing and new residents.
- Passes out fliers to promote community.
- Cross-markets to other communities within TCC.
- Takes ownership of resident problems or concerns; follows through with resolution.
- Files and organizes working area.
- Open and closes the office and show apartment homes.
- Straightens and cleans office area and shows apartment homes.
- Prepare and helps with renewal parties, residential appreciation parties, or any other special function at the community.
- Responsible for making sure models, mini models or other shows are in top condition to show prospective renters.
- Collect rent for each unit every month trying to achieve 100% rent collection.
- Complete deposit slips for bank and deposit monies.
- Post rent and late rent in computer system and keep updated.
- Maintain and update current and past resident files.
- Prepare eviction notices and follow through with eviction process.
- Runs and reviews credit reports and rental applications.
- Assists in preparing apartment homes for re-rental at any time.
- Update computer files and reports daily and assist Community Manager with reports.
- Assist Community Manager with supervision of office personnel.
- Learns functions of Community Manager for promotional opportunities.
- Responsibilities may change due to community needs, market changes, or seasonal demands of position.
KNOWLEDGE/SKILLS/ABILITIES/QUALIFICATIONS
- High school diploma or equivalent, college degree preferred.
- Reading, writing, seeing, hearing, and/or communication; and mathematical skills.
- Must be able to speak, read, write, and comprehend English.
- Must have valid in-state Driver’s License and reliable transportation.
- Retail, sales, or customer service experience.
- Management or leadership abilities.
- Tactful, mature, flexible and cooperative.
- Ability to take initiative and follow tasks through to completion.
- Collections experience helpful.
- Fair Housing and legal knowledge.
- Interpersonal and appropriate telephone skills.
- Computer and typing and skills.
WORKING ENVIRONMENT
- Typical office setting.
- Physical demands include: walking, driving, standing, sitting, stooping, crouching, reaching, stretching, and climbing stairs.
- Outdoor activities and commuting from one apartment home to another or one building to another
**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EOE/DFWP
Job Type: Full-time
Experience:
- Sales: 2 years (Required)
- customer service: 2 years (Required)
- marketing: 2 years (Required)
- Team Management: 2 years (Required)
Education:
- High school or equivalent (Required)
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
